Toll Free Service Management System News

Sprint and Southwest Airlines now offer toll-free TTY (teletypewriter) and video relay access, giving deaf and hard-of-hearing customers direct access to Southwest Airlines customer service. With this toll free service, deaf, hard-of-hearing, and speech disabled customers needing to call Southwest Airlines can dial a dedicated toll-free TTY telephone number: 800-533-1305. That number is answered by a Sprint relay agent. The Sprint relay agent relays information between the Customer Service representative and the relay user in English or Spanish.