Do you know where your web site’s toll-free calls are going?

Is the toll-free number on your web site really pointed at your company? That’s not always the case, as web-enabled call center provider The AnswerNet Network found over the weekend. On Monday, the company found that on Sunday, someone had called its phone service provider, represented he was from the company, and asked the phone provider to redirect calls to the company’s own 800 number listed on its corporate web site to a different number. There, the phone was answered with a derivative of the actual corporate name.

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