Ringcentral Blasting Twitter with Messages – Some Call SPAM!

Today, Ringcentral.com @ringcentral began, in their own words “Blasting” twitter with public messages going out to all their 10,000+ subscribers that are directed to specific twitter account holders, each message annoyingly like the previous, here are some examples:

  1. RingCentral: Hello @MarioStanhope Love your business model & would love you even more if you would pls stop auto-tweeting RingCentral offers
  2. RingCentral: Hello @BettieWhitlatch Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  3. RingCentral: @SethMMuniz Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  4. RingCentral: Hello @HenriettaHipps Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  5. RingCentral: Hello @LenaKW Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  6. and on and on and on….

Baris Ergin, the Founder of DirectIQ: Intelligent Email Marketing and a Ringcentral subscriber compared the Ringcentral campaign to SPAM as they tweeted back:

Hello @RingCentral I’m a big fan of your service and please stop tweeting publicly to auto-tweeters, it’s like spam… Thanks!

Then, in a twist, Rincentral tweeted back to Mr. Ergin publicly to all Ringcentral’s 10,000+ subscribers stating that they “Totally Understand His Point” and continued to explain that they did it to try to get through to stop people from autotweeting, a service allowed by Twitter.  Ringcentral then continued on and accused their own customers of being SPAMMERS if they use the autotweet feature.

RingCentral: Hi @barisergin. Totally understand your point. Blast was 1-time only as we’re doing everything we can to get thru & stop these spammers

Ringcentral owes the Twitter community an apology for their spammy tactics, and also owes the users that they called out by name in their twitter account an apology.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: