A Little About Us

We appreciate our growing readership and feedback on our SMSGOV blog. occasionally we get an inquiry about what SMSGOV is so here are some details: SMSGOV.com is home to the Toll Free Advisory Committee (TAC). The Toll Free Advisory Committee (TAC) is a self regulated association of telecom companies. We work as an external layer within the toll free industry. We aggregate news and information involving Responsible Organizations and regulatory agencies including the Federal Communication Commission (FCC) and the Service Management System (SMS800.)
We provide a public resource on the topics of telecom and 800 numbers that are accessible to the general public.


You Could Miss Out While Waiting to Establish Toll Free Service

With the supply continuing to drop while demand increased, 866 numbers were added in the year 2000. Eight years later, supplies are now at all all-time low.

A plea for unused numbers to be released offered a brief reprieve earlier this year. But within weeks, the supply dropped again as thousands of new subscribers invested in toll free service each and every day.

Toll free service has become a staple for businesses, organizations, and not-for-profits. According to reports, 98% of Americans use toll free numbers regularly. Businesses can see increases of as much as 600 percent if an advertisement includes a 1-800 number.

Read more here.

Finding a Good 800 Toll Free Number Can Be Time Consuming

With the fixed amount of available 800 numbers shrinking fast, subscribers who waited to secure toll free service are now learning why it is so difficult to obtain a number.

Industry insiders say the soaring popularity of toll free service combined with the failure of the Federal Communications Commission (FCC) to release additional numbers have created a tight supply of 800 numbers in heavy demand.

Toll Free Helps Employment Recruiters

With the economy rebounding, corporations and professional employment recruiters are looking to hire en masse. And they are beginning to use toll free phone numbers to attract qualified applicants. For example, Timesjobs.com has launched an initiative- DialBPOJobs–a voice based call-in service which allows Business Process Outsourcing companies which employ telemarketers or tele-support service operators, to screen applicants. Applicants call a toll free phone number 1-800-3000-3003. This is another way that toll free service is helping both big corporations and people looking for work.

Car Dealerships Profit By Utilizing Toll Free

From Dealer Marketing Magazine: Times have changed and finding the perfect and available toll-free phone number to use in your advertising campaigns is a challenge. Sure, you can get any numeric toll-free from your phone company, but who wants that? You want something unique and, in today’s economic environment, you need something unique to brand your dealership, bring in more leads, and stand out from your competition.

Experts Urge Government to Release New Toll Free Numbers

A reminder of the need for new toll free area codes: more than two-thirds of the available supply of 800, 888, 877, and 866 numbers are taken and millions of new subscribers are registering every year. Business owners who wait much longer to obtain a number might find themselves out of luck. In a competitive market, a toll free number is a valuable commodity for every business. To manage fair distribution of the numbers remaining, federal agencies have cracked down on the illegal sale of 800 numbers and the hoarding, or stockpiling, of numbers and this is helping somewhat. The real solution, many say, is the release of reserved toll free numbers.

Scarcity of 800 Numbers Causes Concern

The question of just how many really good toll free numbers remain available for new subscribers continues to circle throughout the telecommunications world. While we don’t have a precise figure, we can say for certain that the well is running dry. Experts advise that anyone interested in a toll free number should consider getting one immediately. There are an average of between 6,000 and 8,000 new toll free numbers registered daily. With a limited number of numerical possibilities, the finite supply could eventually be depleted.

Despite Clamor, 855 Numbers Yet to Be Released

Widespread concerns about the dwindling supply of toll free numbers may not be addressed anytime soon. According to sources at the 800 Service Management System (SMS/800) the reserved 855 pre-fix, intended to restore stocks of toll free numbers, may not be released by the Federal Communications Commission for several years. In fact, industry insiders say the release of 855 may be put off until 2011.

Read more here.


We had a question about NANPA–The North American Numbering Plan Administration. So here is what this group does: As administrator of the 800-855 resource, NANPA is responsible for assigning 800-855 numbers and maintaining an accurate record of the entity responsible for each assignment. The 800-855 resource is to be used only for the purpose of accessing public services on the PSTN intended for the deaf, hard of hearing or speech impaired. And, if a service provider goes out of business, or if the assignee no longer provides the services for which the 800-855 number was assigned, the number must be returned to NANPA.

Toll Free Service Preferred Over Standard Land Lines

According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. With no plans for the addition of new numbers, the existing supply is quickly depleting.

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number see increases in sales, word of mouth referrals and a decrease in product returns. Standard local phone service does not provide any of these advantages.

Read more here.