Have you seen the latest news about the FCC and the federal government deciding whether to regulate the internet in a similar manner to the regulation of the phone system in the 1930s: Check out http://biggovernment.com
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In March 1998, the FCC ordered the fair distribution of vanity toll free numbers. The Commission concluded that assigning vanity numbers would be on a first-come, first-served basis to ensure fair allocation of numbers. The FCC decided that “a first-come, first-served process is also the most efficient method for assigning toll free numbers because it is the most easily administered and least expensive way to allocate numbers.” The FCC also announced that the the first-come, first-served system avoids disputes among subscribers over who is entitled to a particular number.
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When getting a full service toll free/virtual office system, advise your clients to carefully consider the options. For instance, they should think carefully before getting the type of automated system that may turn off potential customers. These systems can be effective for some types of businesses: but they can be a detriment for many others. Consider whether an automated system matches a company’s image. If they do decide to go with an IVR system, buying one instead of renting one typically makes more financial sense.
Filed under: Information | Tagged: 1-800, automated, IVR, toll free, virtual office | Leave a comment »
