Toll-Free Numbers Still Required for Business reports:
They had taken their 1-800 number off of their websites in favor of just posting their local phone number. Management says “Good thing we didn’t cancel our toll-free number… Turns out that a lot of people still pay per-minute on long distance. Who knew?” They continue by announcing that they will reactivate the use of their toll-free and add it back to their website.

It just goes to show how much of an asset toll-free phone numbers are in business.