Communications Assistance for Law Enforcement Act (CALEA)

Capability Requirements for Telecommunications Carriers

Section 103 of CALEA sets forth the assistance capability requirements that telecommunications carriers need to maintain to support law enforcement in the conduct of lawfully-authorized electronic surveillance. Specifically, CALEA directs the telecommunications industry to design, develop, and deploy solutions that meet certain assistance capability requirements.

Pursuant to a court order or other lawful authorization, carriers must be able to: (1) expeditiously isolate all wire and electronic communications of a target transmitted by the carrier within its service area; (2) expeditiously isolate call-identifying information of a target; (3) provide intercepted communications and call-identifying information to law enforcement; and (4) carry out intercepts unobtrusively, so targets are not made aware of the electronic surveillance, and in a manner that does not compromise the privacy and security of other communications.

On August 15, 2000, in the case of United States Telecom Association, et al., Petitioners v. Federal Communications Commission and United States of America, respondents and AirTouch Communications, Inc., Interveners. (D.C. Circuit, August 15, 2000) the United States Court of Appeals for the District of Columbia Circuit partially vacated and remanded to the Federal Communications Commission the Third Report and Order FCC 99-230. The court vacated the FCC’s decision with respect to four Punch List capabilities: dialed digit extraction, party/hold/join/drop information, subject initiated dialing and signaling, and in-band/out-of-band signaling. The court’s ruling requires the FCC to reconsider whether these four Punch List items are mandated by CALEA, and to enter a new decision in accordance with the court’s instructions. The court primarily vacated the FCC’s order on the grounds that the FCC had not adequately explained and supported its reasons for determining that any of the capabilities were required by CALEA. In particular, the court directed the FCC to more fully explain the their consideration of the privacy protection and cost minimization factors of Sections 107(b)(1) and (3) and to explain its application of the CALEA definition of call identifying information. The court specifically directed the FCC to address on remand how to protect the privacy and security of communications not authorized to be intercepted in the case of dialed digit extraction.

Rejecting the challenges of certain privacy groups, the court refused to vacate the FCC’s Order with respect to packet-mode communications and location information. These two capabilities, and other punch list items that were not challenged before the court (including conference call surveillance and timing information), therefore were not altered by the court’s decision.

On September 21, 2001, the FCC released Order FCC 01-265. In the Order, the FCC granted in part the relief requested by CTIA by temporarily suspending the September 30, 2001, compliance date for wireline, cellular, and broadband PCS carriers to implement two punch list capabilities mandated by the Third Report and Order FCC 99-230. Also, the FCC denied CTIA’s request for a blanket extension of the September 30, 2001, compliance deadline for these carriers to implement a packet-mode communications capability. However, due to the imminence of the packet-mode compliance deadline, the FCC granted these carriers until November 19, 2001, either to come into compliance or seek individual relief. You can read the news announcement regarding Order FCC 01-265.

An Order on Remand FCC 02-108 ordering capabilities authorized by CALEA that must be provided by wireline, cellular, and broadband PCS telecommunications carriers was released by the FCC on April 11, 2002. The FCC issued this order in response to a decision issued by the United States Court of Appeals for the District of Columbia Circuit that vacated four FBI ?punch list? electronic surveillance capabilities mandated by the Third Report and Order.

MANY RETAILERS RING UP BUSINESS VIA PHONE SALES

Retail outlets across the country are discovering a hot new marketing tool that’s not very new at all. It is the telephone. And this Christmas, more and more armchair shoppers, with either little time or desire to browse in stores, will reach for their credit cards, grab their telephones and order gifts from catalogues. Phone shopping is attracting a substantial number of new followers each year and rapidly replacing mail-order forms as the way to shop from home, catalog…

Verizon may cut off service to Vonage toll-free number customers

Verizon may cut off service to Vonage toll-free number customers

The weakest link: are you losing customers in your telephone …

The weakest link: are you losing customers in your telephone …

MAYOR LAUNCHES TOLL-FREE NUMBER FOR KATRINA EVACUEES

The city of Seattle issued the following news release: Mayor Greg Nickels today approved money for …

Phone Sex Lines Go Distance to Fleece Callers

Phone Sex Lines Go Distance to Fleece Callers

Area Code Change ‘a Bummer’.

We’re actually lucky that it will not affect our business, at least on the national level, because We have an 800 number,” said Daniel Gagnon, …

Do you know where your web site’s toll-free calls are going?

Is the toll-free number on your web site really pointed at your company? That’s not always the case, as web-enabled call center provider The AnswerNet Network found over the weekend. On Monday, the company found that on Sunday, someone had called its phone service provider, represented he was from the company, and asked the phone provider to redirect calls to the company’s own 800 number listed on its corporate web site to a different number. There, the phone was answered with a derivative of the actual corporate name.

Your 800 number: it”s a powerful marketing tool

Nonprofits have traditionally viewed toll-free numbers simply as transaction facilitators, nothing more than a vehicle for members or donors to call in for information, to order a product, inquire about an open issue, or occasionally, make a donation.

All this is changing, though, with customer relationship marketing (CRM), or more appropriately, donor relationship marketing (DRM). DRM is taking a prominent place in the strategic thinking of many nonprofits. Development professionals are becoming more and more aware of the opportunity to strengthen the relationship between their organization and its constituents while maximizing long term financial support with each and every point of contact.

An 800 number can be a powerfully effective tool for acquiring new donors, upgrading, increasing long term value, etc. Virtually all of the same objectives of outbound direct marketing can be achieved through the use of the toll-free number, sometimes even more effectively. To best achieve your objective, you must develop effective pre, intra, and post call strategies.

DOES 800 TOLL FOR YOU? Phone service can boost sales, but isn’t for everyone

Jim and George De Marco decided eight years ago that more customers would call their Huntington Beach alarm company if the business paid for the call.

So they did what Hertz and Proctor & Gamble and Hilton Hotels have done. They got an 800 number. The Greater Alarm Co. certainly is thriving in the electronic-security and fire-protection arena. It has made Inc. magazine’s list of fastest-growing companies three times.