FCC 00-237
TOLL FREE FIFTH REPORT AND ORDER
We look to our Federal Advisory Committee on numbering issues, the NANC, for a recommendation on how best to administer toll free numbers. We ask the NANC to address whether a system of administration similar to that used to administer the NANP or a different system should be established. Among the alternatives NANC should consider is whether the ownership and operation of the centralized toll free database system should be transferred to a non-government and/or non-carrier entity, and whether SMS/800 service should continue to be provided under tariff. Additionally, we seek recommendations from the NANC to facilitate the selection of the administrator through a competitive bidding process similar to the process used to select the North American Numbering Plan Administrator.[1] Specifically, we ask the NANC to develop the necessary technical requirements for toll free number administration. We direct the NANC to submit its recommendations to the Commission within 180 days of the effective date of this Order. Upon receipt of the NANC’s recommendations and public comment, we will move expeditiously to determine whether it is in the public interest to restructure the ownership and operation of the current system of toll free number administration, and, if so, whether a new toll free number administrator should be selected.[2]
Toll Free Administration
Management and Oversight Structure
* Break Up the SMT
* Owner/Operators cannot be affiliated with the Administration, Data Center or SCP
* Need Neutral 3rd party Toll Free Administrator, Data Center and SCP
Toll Free Administration
Management and Oversight Structure
Propose that the current SMT be replaced with a Limited Liability Corporation (LLC) similar to what exists for LNP.
The LLC would be open to any entity that provides toll free service.
LLC members will have equal vote
LLC manages the RFP for toll free vendor(s)
LLC manages vendor performance and costs
LLC manages the day-to-day relationship with the vendor
Each member pays a fee to join the LLC to cover the operational costs of the LLC
The FCC has ultimate oversight over the LLC and toll free administration.
Toll Free LLC
Responsible for
o
+ System planning (both long and short term)
+ Database functional requirements
+ Negotiating vendor contracts
+ Ensuring vendor compliance
Toll Free Pricing
* Toll Free Service no longer provided under SMS/800 Access Tariff
* Simplified pricing elements such as:
o Shared industry costs per Section 251(e) of the Telecommunications Act
o Monthly fee for RespOrg system access
o Enterprise Services
Filed under: Information |
Toll Free Service Management System News 
testing
test2
Good article it answered my question
good point
good point
good point
good point
Well it’s an interesting idea, but I would not trust my freedom to a line trick if your worried about a phone tape. Use an encrypted phone link.
The standard encryption in your digital cell phone does not qualify. As a matter of fact a cell phone is one of the worse things you could use for “Private” conversation. Not only can some one automatically route a copy of your call to another receiving party. They know within 100 feet where you are this is without your phone having A GPS chip. If your phone is GPS enabled “they” can know your location down to 10 feet.
A little off-topic, but what is the fourth generation mentioned in the article? Looking at some of the cellphones in Japan, i’m wondering what further features they could throw in there…
A conclusion is simply the place where you got tired of thinking.
A little off-topic, but what is the fourth generation mentioned in the article? Looking at some of the cellphones in Japan, i’m wondering what further features they could throw in there…
Hey, at least you are getting better than normal customer service.
I once had to call eBay… what a nightmare. I wish I’d never found their number, as the “service” was so horrible and the experience even worse.
Nonetheless, this is a great resource to have handy – I’ve bookmarked it. Thanks for sharing this info with us.
Between thought and expression lies a lifetime.
Money can’t buy you happiness, but it does bring you a more pleasant form of misery.
Personal opinion here, but it’s not about the price of the call.
I’m in the UK; our equivalent is 0800, but it’s essentailly the same as 800 in the US. On most mobile networks here, you get charged for calling 0800, at the same rate as calling a normal fixed line phone.
So, it’s not the price that I see when I call, it’s the image of the company. Unless I spot a company with a familiar area code such as my local area, I’m going to go with the company that looks the most impressive. Given the choice between two identical offerings, one from a company on 01987 532345 and another from 0800 4532345, I’ll go with the 0800 offering every time.
It’s like domain names. Who would you buy from? http://www.flowerpots.com or hometown.aol.com/tedsflowerpots
Be of use, but don’t be used.
nice
“Please hold while your call if forwarded to our customer service department in India”… ***** ***** ***** *****!!! ‘ello dis is Dakshesh how may I assist you? Hahahaaa….. can’t wait to try that one!! Then I can get out my cursing before the call, great! Who knew?
I’m glad some of these truly buried numbers are published finally…
A lawyer with a briefcase can steal more than a thousand men with guns.
If you don’t know where you’re going how do you expect to get there ?
Toll free numbers have a number of features which make them different from standard 1+ switched numbers. All toll free numbers are registered with the national SMS database. Not to be confused with “Short Message Service” on cell phones, the SMS database keeps track of ownership of a toll free numbers via RespOrg (Responsible Organization), and routing of toll free numbers, including time of day routing, area of service routing, and the ability to route toll free numbers across multiple carriers for rudundantcy purposes. At the carrier level, toll free numbers may be pointed to either a customer’s trunk group or to a POTS number.
Toll free numbers cannot be slammed, the only way to change carrier on a toll free number is to write a letter of authorization to the RespOrg to release the number back to the national SMS database.
In short, toll free numbers are industrial strength telecom. They’re not going anywhere until someone can build an infrastructure which offers the same or better guaranteed reliability.
Like a welcome summer rain, humor may suddenly cleanse and cool the earth, the air and you.
I’m gonna have to say that the WRT54GL is the greatest router ever.
Be nice to your kids . . . they’ll be the ones choosing your nursing home.
If you’re not very clever you should be conciliatory.
I really wish that I could get the 800 number of my horrible hosting company. Man.
If you’re not very clever you should be conciliatory.
I use jott all the time, it is one of the best inventions out there.
When people call me I just always try to sound out-of-breath and harassed, but polite. It makes them talk faster.
thanks, informative!
Phone call for Al…Al Coholic…is there an Al Coholic here?
Wait a minute…
Listen, you little yellow-bellied rat jackass, if I ever find out who you are, I’m gonna kill you!
very insightful
Remember that time is money.
Interesting ideas. I’ll check back to see how this develops.
If you want truly to understand something, try to change it.
The chief danger in life is that you may take too many precautions.
Could one of them introduce a product that connects you to a human being when you call?
I’m glad some of these truly buried numbers are published finally…
Life becomes useless and insipid when we have no longer either friends or enemies.
very good
A wise man does not need advice and a fool won’t take it.
Without a rich heart, wealth is an ugly beggar.
Could one of them introduce a product that connects you to a human being when you call?
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