Ringcentral Blasting Twitter with Messages – Some Call SPAM!

Posted on June 17, 2011 by smsgov

Today, Ringcentral.com @ringcentral began, in their own words “Blasting” twitter with public messages going out to all their 10,000+ subscribers that are directed to specific twitter account holders, each message annoyingly like the previous, here are some examples:

  1. RingCentral: Hello @MarioStanhope Love your business model & would love you even more if you would pls stop auto-tweeting RingCentral offers
  2. RingCentral: Hello @BettieWhitlatch Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  3. RingCentral: @SethMMuniz Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  4. RingCentral: Hello @HenriettaHipps Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  5. RingCentral: Hello @LenaKW Love your business model & would love you even more if you would stop auto-tweeting RingCentral offers. Thx!
  6. and on and on and on….

Baris Ergin, the Founder of DirectIQ: Intelligent Email Marketing and a Ringcentral subscriber compared the Ringcentral campaign to SPAM as they tweeted back:

Hello @RingCentral I’m a big fan of your service and please stop tweeting publicly to auto-tweeters, it’s like spam… Thanks!

Then, in a twist, Rincentral tweeted back to Mr. Ergin publicly to all Ringcentral’s 10,000+ subscribers stating that they “Totally Understand His Point” and continued to explain that they did it to try to get through to stop people from autotweeting, a service allowed by Twitter.  Ringcentral then continued on and accused their own customers of being SPAMMERS if they use the autotweet feature.

RingCentral: Hi @barisergin. Totally understand your point. Blast was 1-time only as we’re doing everything we can to get thru & stop these spammers

Ringcentral owes the Twitter community an apology for their spammy tactics, and also owes the users that they called out by name in their twitter account an apology.

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Ringcentral Mobile App for iPad Falls Short at the Apple Store

Posted on December 11, 2010 by smsgov

Ringcentral.com has been touting lately that, by using the ringcentral mobile services, you can turn your iPad into a phone.  Although this may technically be possible;  users of the Ipad have said that Ringcentral’s claims in their marketing are not all what it appears to be.

With a high monthly price (paid to ringcentral) to turn your iPad into a phone, coupled with choppy service that rendered the Ipad phone by ringcentral basically useless – Businesses are not seeing the benefit in using Ringcentral on the iPad.  With one business owner saying that this is a marketing gimmick by Ringcentral.

According to the apple store, the ringcentral mobile app recieved an average of 3 of 5 star rating by it’s users, which is basically graded a “D”

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RingCentral.com Services Fail Consumers

Posted on March 29, 2010 by smsgov

Ringcentral reported via their twitter account today that their:

“Service is Down”

For almost 3 hours, Ringcentral Services were OUT OF SERVICE. One ringcentral customer said:

“It’s disappointing that in the middle of the day on a crucial business Monday, a company like Ringcentral can lose phone service they are suppose to be providing to customers. How can they not ensure reliability?“

Services we reported down at 12:43 and up by 3:43 pm PST
March 29th 2010

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