Questions have arisen about the role of the 800 Services Management System. This is how it works: the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The SMS/800 team is comprised of a representative of each of the Bell Operating Companies. The team has final authority on all issues that arise at SMS/800.
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Growing concern about the limited stock of 800 numbers is creating an even higher demand for toll free service, a marketing tool that the FCC says is “proven” to increase business. In fact, studies show that telephone orders can increase up to 60 percent and word of mouth referrals can rise by 200 percent. With stats like that, industry insiders are not surprised by the emergence of a black market for 800 numbers.
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Toll Free Service Management System News 