Did you see this recent advice in the Los Angeles Times Business Section. It is the same advice we here in the telecommunications business have been doling out for years:
From LA Times Business Section written by Karen Klein: Make sure your sales page includes product details and a toll-free customer service line. “The easier it is for customers to speak to a real human being, the less likely they are” to return merchandise or resort to a credit card “chargeback,” said Brien Heideman of BadCustomer.com.
Filed under: Information | Tagged: customer returns, customer service, LA Times, toll free, toll free numbers | Leave a comment »
Toll Free Service Management System News 