Air Travel Needs Toll Free

This holiday storm on the East Coast has had a trickle affect that is crippling flights nationwide. And air travel experts all agree–travelers should always call the toll free phone number of their airlines to discuss flight status and travel options. There are far better results than sending emails in these types of circumstances.

Customer Service All About 1-800

Anyone who watched CBS Sunday Morning today saw an interesting feature story about customer service and how 1-800 numbers play a huge part in bringing together the customer with the business representative. Getting the toll free phone number is easy and affordable–staffing those phones with customer service reps who are friendly and make every effort to help the customer is the next step. It is essential to make sure these components work together for the best use of too free in customer service.

Indisputable Success Of Toll Free Service

The indisputable success of toll free phone numbers in the marketing world is the source of much discussion. It appears to be fail-proof. Customers who make transactions over the phone tend to order more merchandise than by internet or mail. Customer returns tend to decrease dramatically if customer support is provided over the phone. An response rates soar when advertisements include a toll free number. Studies show that customers equate toll free numbers with high quality services and products. Any company with a quality toll free number–especially a vanity number that matches their brand, name or image–sends the message that their products and services are of superior quality to those of a competitor.

Target Adds Toll Free Number

Target has now added a new toll free phone service for customers who have purchased electronics from one of their stores. Target began testing the toll free phone number, 877-myTGTtech this summer. The free service is available to anyone who bought an electronic item at a Target store. This is another way that all types of businesses–from small companies to large corporations–continue to find new ways to use toll free phone service in their marketing and customer service plans.

Gain Profit. Reduce Overhead. Virtual Offices

Gain profit. Reduce expenditures and overhead. These are two of the benefits of a virtual office. Toll free phone service combined with virtual office systems streamlines management needs and reduces communications costs. With a toll free phone system that mimics corporate phone set-ups, any small business can have comprehensive telephone connections without having to install any new equipment or purchase new set-ups. Employees can work from home or on the road. Calls can be transferred from one staff member to another. We are finding that virtual office systems are becoming more and more popular, especially as companies attempt to keep their staff costs down.

Consumers’ Peace Of Mind

We know from countless surveys and studies that customers tend to order more merchandise over the phone than by internet or mail order. And customer returns decrease by as much as half if personal customer support is provided over the phone. Response rates soar when advertisements include a toll free number. Studies also show that customers equate toll free phone numbers with high quality services and products. Toll free phone numbers–especially a vanity number that matches a brand name or image–-sends a message that a product and service are of superior quality to those of a competitor.

Toll Free Equals Quality In Consumer’s Minds

Why is a custom toll free phone number right for most businesses? Customers who make transactions over the phone tend to order more merchandise than by internet or mail. Customer returns tend to decrease dramatically (up to 50%) if customer support is provided over the phone. An response rates soar when advertisements include a toll free number. I
Studies show that customers equate toll free numbers with high quality services and products. Any company with a quality toll free number–especially a vanity number that matches their brand, name or image–sends the message that their products and services are of superior quality to those of a competitor.

Tale Of Toll Free Service

A member of the Task Force recounted an anecdote the other day: He was dealing with the company that made a new product he recently purchased, There was a small problem or issue with the product. He was on the phone with the company representative, and on hold, for more than twenty minutes working out the matter. He was more than a little pleased that the company had a toll free phone number or else he would have paid for a 20-minute out-of-state phone call. In fact, he said he probably would not have called them at all, perhaps just returned the product to the store, if they had not included a toll free phone number on the package. There is no doubt that toll free helps customer service.

Google Nexus One: New Toll Free Number

The new Google toll free has come customers confused. Here is the lowdown: Google Nexus One phone users had hopes today of being able to dial a toll free phone number and speak with a Google representative for any type of support and question. But, they soon learned that the phone number is only “for questions about your existing order,” as Google’s support page clearly states. Immediately below the newly posted instructions for shipping questions, the “Technical Support” section now directs customers with problems with the phone to HTC, the phone’s manufacturer: “For technical support, please contact HTC customer care at 1-888-216-4736.

LA Times Advises About Toll Free

Did you see this recent advice in the Los Angeles Times Business Section. It is the same advice we here in the telecommunications business have been doling out for years:
From LA Times Business Section written by Karen Klein: Make sure your sales page includes product details and a toll-free customer service line. “The easier it is for customers to speak to a real human being, the less likely they are” to return merchandise or resort to a credit card “chargeback,” said Brien Heideman of BadCustomer.com.