We know from countless surveys and studies that customers tend to order more merchandise over the phone than by internet or mail order. And customer returns decrease by as much as half if personal customer support is provided over the phone. Response rates soar when advertisements include a toll free number. Studies also show that customers equate toll free phone numbers with high quality services and products. Toll free phone numbers–especially a vanity number that matches a brand name or image–-sends a message that a product and service are of superior quality to those of a competitor.
Filed under: Information | Tagged: customer service, customers, toll free numbers, toll free services |
Toll Free Service Management System News 
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