Toll Free TTY Access

Posted on August 27, 2009 by smsgov

Sprint and Southwest Airlines now offer toll-free TTY (teletypewriter) and video relay access, giving deaf and hard-of-hearing customers direct access to Southwest Airlines customer service. With this toll free service, deaf, hard-of-hearing, and speech disabled customers needing to call Southwest Airlines can dial a dedicated toll-free TTY telephone number: 800-533-1305. That number is answered by a Sprint relay agent. The Sprint relay agent relays information between the Customer Service representative and the relay user in English or Spanish.

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Release 855 Numbers

Posted on August 27, 2009 by smsgov

We hear a lot about the possible release of new toll free area codes (specifically the 855 numbers) but separating fact from fiction is the tricky part.
What we do know is that the Federal Communications Commission has a stockpile of new 855 numbers reserved to address the shortage but these numbers are not expected to be released anytime soon. We also know that available 800, 888, 877, and 866 numbers are at an all-time low, hurting business and creating a black market. Might be time for the 855 numbers, don’t you think?

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