Federal Management of Toll Free

The FCC has a long history of reviewing legislation with regard to the use of toll free. For instance, the Telecommunications Act of 1996 amended section 228 to impose more stringent restrictions on the use of toll-free numbers to charge consumers for information services. On July 11, 1996, the Commission amended its rules governing interstate pay-per-call (900 numbers) and other information services to address abusive practices that threatened public confidence in toll-free numbers and left telephone subscribers vulnerable to unexpected charges for calls and information services.

Until 855 Numbers are Released, 866 Toll Free Remain in High Demand

Toll free 800 numbers were introduced in 1967. Two decades later, when most of the 7 million possible numbers were taken, the 888 pre-fix debuted. It took just two years for that supply to run out. With the popularity of toll free service soaring and supplies dropping, the FCC then launched 877 in 1998 followed soon after by 866. While insiders initially worried that consumers would not recognize 877 and 866 as toll free, these numbers have steadily grown in popularity.

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