What ability does law enforcement have to monitor phone calls?

Emerging technology has raised questions about how, and under what circumstances and situations, law enforcement agencies can tap into and trace phone calls. As new and enhanced telecommunications systems develop, the debate over this issue becomes more intense.

At this point, law enforcement officers and intelligence agencies can seek permission from the courts to enact surveillance of telephone and computers as part of an investigation. They are authorized to do so by the Wiretapping Act of 1968, the Communications Assistance for Law Enforcement Act of 1994 (CALEA), and the Patriot Act of 2001. Investigations involving monitoring phone calls must be specifically for solving a criminal case or intended for national security purposes.

According to the 2007 Wiretap Report, federal and state courts issued 2,208 orders for the interception of wireless, local phone, or Internet communications in 2007. This represents a 20-percent increase over the previous year.

Law enforcement agencies are, when warranted, able to tape the specifics of a conversation or to trace the origins of a call without either party on the call being aware of the surveillance. Under the provisions of CALEA, this applies to all telecommunications companies including VoIP—Voice Over Internet Protocol—services.

Communications over fiber optic systems are more difficult to tap and monitor. With fiber optic technology, picking up on transmissions can be more difficult.

If a phone tap is implemented, a computer copies the digitized phone conversation to a second line and it is impossible to tell whether a line is being tapped. A well-designed tap installed on a phone wire can be difficult to detect.

The American Civil Liberties Union has fought the expansion of law enforcement surveillance practices of telephone and computer conversations for decades. However it has been mostly unsuccessful.

Explanation of the Communications Assistance for Law Enforcement Act (CALEA)

In 1994 as a means of keeping up with emerging digital technology, the United States Congress approved the Communications for Law Enforcement Act (CALEA). The regulations were intended to preserve a wiretapping law put in place in 1968 and allow wiretapping over digital phone networks.

CALEA requires telecommunications carriers to modify their equipment, facilities, and services to aid surveillance capabilities. Initially there was some question as to whether this would apply to VoIP—Voice Over Internet Protocol service—but in 2005 the courts ruled that indeed VoIP must comply with CALEA.

As part of an investigation, law enforcement agencies or intelligence services can tap into a phone call or trace the origin of the call without advising any of the parties involved in the communications.

This means that all VoIP phone service, including toll free providers using VoIP, is subjected to the surveillance provisions under CALEA.

In fact, all telecommunications companies as defined by CALEA must maintain updated system securities plans with the Federal Communications Commission. Internet providers and VOIP service providers were required to submit their initial plan by March 2007 and now must provide updated material as mandated by CALEA.

Virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means all telephone communications can be monitored as part of legal, warranted, surveillance by law enforcement agencies. However, fiber optic communications are a possible exception for some wiretapping purposes because detecting transmission through the fiber optic cables is very difficult.

What role does the FCC play in toll free phone numbers?

The Federal Communications Commission (FCC) regulates the use of toll-free numbers and establishes rules on how they can be obtained and used.

Launched in 1967 by AT&T, 800 numbers came under the purview of the FCC in the 1980s when the phone service monopoly broke apart. In 1991, the FCC required that toll-free numbers be portable, meaning that a toll-free number subscriber can “port” his or her number to a new provider when changing toll-free number service providers.

When the popular 800 numbers became scarce, the FCC introduced the 888 and 877 numbers in the mid-1990s and the 866 pre-fix in 2000. Available stock of toll free numbers is quickly depleting and industry insiders are awaiting the release of the 855 numbers currently reserved by the FCC. Insiders say these numbers may not be released for several years.

FCC’s rules designate the criteria for determining the status of each toll-free number, and prohibit “warehousing” and “hoarding” of toll-free numbers. However, the FCC does not oversee the assignment of toll-free numbers and does not have direct access to the toll-free number database maintained by the 800 Services Management System (SMS/800).

The FCC cannot provide any information about the status of a toll-free number or a request for a toll-free number on behalf of a customer. The FCC cannot reserve or hold numbers for a customer but they can mediate conflicts that arise over rights of ownership of specific numbers.

The FCC can intervene if they find a number is being used in a manner contrary to the established regulations. For instance, in 2005 the FCC took control of 1-800 RED-CROSS from a private owner and handed it over to the non-profit.

The value of toll free service has become a necessity for any type of business. The limited availability of new numbers and the limited turnover of used numbers have created an intense and competitive demand for 1-800, 888, 877 and 866 numbers. According to the FCC, popularity of toll free service has increased drastically over the past decade for both business and personal use.

What is the SMS800 and what role does it play?

The millions of subscribers signing on for toll free service each year are quickly learning about the vital role of the 800 Services Management System (SMS/800).

The SMS/800 Data Center houses the main database of available toll free 800, 888, 877 and 866 phone numbers for the United States and Canada. The SMS/800 maintains and updates the database and keeps records of the owners of each number and the service providers. Available numbers on the database are assigned to subscribers on a first-come, first-served, basis.

Additionally, the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The SMS/800 team is comprised of a representative of each of the Bell Operating Companies. The team has final authority on all issues that arise at SMS/800.

By law, all toll free phone service providers must deal with SMS/800 while assigning or reserving numbers for their customers. SMS/800 keeps records on the status of all 800 numbers, service providers, and call routing options.
The popularity of the 1-800 number, launched in 1967, led the Federal Communications Commission (FCC) to add the new pre-fixes 888 and 877 in the mid-1990s. When availability of those numbers plummeted, 866 was added in 2000 to overcome the shortage. SMS/800, started in the mid-1980s, manages all these numbers.

While popularity soars, availability of new and used toll free numbers is plummeting. When an 800 number is disconnected, it goes into what is referred to as the aging process. At some point it becomes available on the SMS/800 database. Then, service providers can access the numbers and assign it to a customer in the United States or Canada.

Assistance Capability Requirements for Wireline, Cellular, and PCS Telecommunications Carriers

Communications Assistance for Law Enforcement Act  (CALEA)

Assistance capability requirements for wireline, cellular, and PCS telecommunications carriers

  1. (a) Definitions.
    1. Call identifying information. Call identifying information means dialing or signaling information that identifies the origin, direction, destination, or termination of each communication generated or received by a subscriber by means of any equipment, facility, or service of a telecommunications carrier. Call identifying information is “reasonably available” to a carrier if it is present at an intercept access point and can be made available without the carrier being unduly burdened with network modifications.
    2. Collection function. The location where lawfully authorized intercepted communications and call-identifying information is collected by a law enforcement agency (LEA).
    3. Content of subject-initiated conference calls. Capability that permits a LEA to monitor the content of conversations by all parties connected via a conference call when the facilities under surveillance maintain a circuit connection to the call.
    4. Destination. A party or place to which a call is being made (e.g., the called party).
    5. Dialed digit extraction. Capability that permits a LEA to receive on the call data channel a digits dialed by a subject after a call is connected to another carrier’s service for processing and routing.
    6. Direction. A party or place to which a call is re-directed or the party or place from which it came, either incoming or outgoing (e.g., a redirected-to party or redirected-from party).
    7. IAP. Intercept access point is a point within a carrier’s system where some of the communications or call-identifying information of an intercept subject’s equipment, facilities, and services are accessed.
    8. In-band and out-of-band signaling. Capability that permits a LEA to be informed when a network message that provides call identifying information (e.g., ringing, busy, call waiting signal, message light) is generated or sent by the IAP switch to a subject using the facilities under surveillance. Excludes signals generated by customer premises equipment when no network signal is generated.
    9. J-STD-025. The standard, including the latest version, developed by the Telecommunications Industry Association (TIA) and the Alliance for Telecommunications Industry Solutions (ATIS) for wireline, cellular, and broadband PCS carriers. This standard defines services and features to support lawfully authorized electronic surveillance, and specifies interfaces necessary to deliver intercepted communications and call-identifying information to a LEA. Subsequently, TIA and ATIS published J-STD-025-A and J-STD-025-B.
    10. Origin. A party initiating a call (e.g., a calling party), or a place from which a call is initiated.
    11. Party hold, join, drop on conference calls. Capability that permits a LEA to identify the parties to a conference call conversation at all times.
    12. Subject-initiated dialing and signaling information. Capability that permits a LEA to be informed when a subject using the facilities under surveillance uses services that provide call identifying information, such as call forwarding, call waiting, call hold, and three-way calling. Excludes signals generated by customer premises equipment when no network signal is generated.
    13. Termination. A party or place at the end of a communication path (e.g. the called or call-receiving party, or the switch of a party that has placed another party on hold).
    14. Timing information. Capability that permits a LEA to associate call-identifying information with the content of a call. A call-identifying message must be sent from the carrier’s IAP to the LEA’s Collection Function within eight seconds of receipt of that message by the IAP at least 95% of the time, and with the call event time-stamped to an accuracy of at least 200 milliseconds.
  1. In addition to the requirements in section 1.20006, wireline, cellular, and PCS telecommunications carriers shall provide to a LEA the assistance capability requirements regarding wire and electronic communications and call identifying information covered by J-STD-025 (current version), and, subject to the definitions in this section, may satisfy these requirements by complying with J-STD-025 (current version), or by another means of their own choosing. These carriers also shall provide to a LEA the following capabilities:
    1. Content of subject-initiated conference calls;
    2. Party hold, join, drop on conference calls;
    3. Subject-initiated dialing and signaling information;
    4. In-band and out-of-band signaling;
    5. Timing information;
    6. Dialed digit extraction, with a toggle feature that can activate/deactivate this capability

CALEA – Tap and Trace Capabilities

In October 1994, Congress took action to protect public safety and ensure national security by enacting the Communications Assistance for Law Enforcement Act of 1994 (CALEA), Pub. L. No. 103-414, 108 Stat. 4279. The law further defines the existing statutory obligation of telecommunications carriers to assist law enforcement in executing electronic surveillance pursuant to court order or other lawful authorization. The objective of CALEA implementation is to preserve law enforcement’s ability to conduct lawfully-authorized electronic surveillance while preserving public safety, the public’s right to privacy, and the telecommunications industry’s competitiveness.

May 3, 2006 Second Report, Memorandum Opinion, and Order — The primary goal of the Order is to ensure that Law Enforcement Agencies have all of the resources that CALEA authorizes with regard to facilities-based broadband Internet access providers (ISP) and interconnected voice over Internet protocol (VOIP) providers.

Communications Assistance for Law Enforcement Act (CALEA)

Capability Requirements for Telecommunications Carriers

Section 103 of CALEA sets forth the assistance capability requirements that telecommunications carriers need to maintain to support law enforcement in the conduct of lawfully-authorized electronic surveillance. Specifically, CALEA directs the telecommunications industry to design, develop, and deploy solutions that meet certain assistance capability requirements.

Pursuant to a court order or other lawful authorization, carriers must be able to: (1) expeditiously isolate all wire and electronic communications of a target transmitted by the carrier within its service area; (2) expeditiously isolate call-identifying information of a target; (3) provide intercepted communications and call-identifying information to law enforcement; and (4) carry out intercepts unobtrusively, so targets are not made aware of the electronic surveillance, and in a manner that does not compromise the privacy and security of other communications.

On August 15, 2000, in the case of United States Telecom Association, et al., Petitioners v. Federal Communications Commission and United States of America, respondents and AirTouch Communications, Inc., Interveners. (D.C. Circuit, August 15, 2000) the United States Court of Appeals for the District of Columbia Circuit partially vacated and remanded to the Federal Communications Commission the Third Report and Order FCC 99-230. The court vacated the FCC’s decision with respect to four Punch List capabilities: dialed digit extraction, party/hold/join/drop information, subject initiated dialing and signaling, and in-band/out-of-band signaling. The court’s ruling requires the FCC to reconsider whether these four Punch List items are mandated by CALEA, and to enter a new decision in accordance with the court’s instructions. The court primarily vacated the FCC’s order on the grounds that the FCC had not adequately explained and supported its reasons for determining that any of the capabilities were required by CALEA. In particular, the court directed the FCC to more fully explain the their consideration of the privacy protection and cost minimization factors of Sections 107(b)(1) and (3) and to explain its application of the CALEA definition of call identifying information. The court specifically directed the FCC to address on remand how to protect the privacy and security of communications not authorized to be intercepted in the case of dialed digit extraction.

Rejecting the challenges of certain privacy groups, the court refused to vacate the FCC’s Order with respect to packet-mode communications and location information. These two capabilities, and other punch list items that were not challenged before the court (including conference call surveillance and timing information), therefore were not altered by the court’s decision.

On September 21, 2001, the FCC released Order FCC 01-265. In the Order, the FCC granted in part the relief requested by CTIA by temporarily suspending the September 30, 2001, compliance date for wireline, cellular, and broadband PCS carriers to implement two punch list capabilities mandated by the Third Report and Order FCC 99-230. Also, the FCC denied CTIA’s request for a blanket extension of the September 30, 2001, compliance deadline for these carriers to implement a packet-mode communications capability. However, due to the imminence of the packet-mode compliance deadline, the FCC granted these carriers until November 19, 2001, either to come into compliance or seek individual relief. You can read the news announcement regarding Order FCC 01-265.

An Order on Remand FCC 02-108 ordering capabilities authorized by CALEA that must be provided by wireline, cellular, and broadband PCS telecommunications carriers was released by the FCC on April 11, 2002. The FCC issued this order in response to a decision issued by the United States Court of Appeals for the District of Columbia Circuit that vacated four FBI ?punch list? electronic surveillance capabilities mandated by the Third Report and Order.

FCC 00-237

FCC 00-237
TOLL FREE FIFTH REPORT AND ORDER

We look to our Federal Advisory Committee on numbering issues, the NANC, for a recommendation on how best to administer toll free numbers. We ask the NANC to address whether a system of administration similar to that used to administer the NANP or a different system should be established. Among the alternatives NANC should consider is whether the ownership and operation of the centralized toll free database system should be transferred to a non-government and/or non-carrier entity, and whether SMS/800 service should continue to be provided under tariff. Additionally, we seek recommendations from the NANC to facilitate the selection of the administrator through a competitive bidding process similar to the process used to select the North American Numbering Plan Administrator.[1] Specifically, we ask the NANC to develop the necessary technical requirements for toll free number administration. We direct the NANC to submit its recommendations to the Commission within 180 days of the effective date of this Order. Upon receipt of the NANC’s recommendations and public comment, we will move expeditiously to determine whether it is in the public interest to restructure the ownership and operation of the current system of toll free number administration, and, if so, whether a new toll free number administrator should be selected.[2]

Toll Free Administration
Management and Oversight Structure

* Break Up the SMT
* Owner/Operators cannot be affiliated with the Administration, Data Center or SCP
* Need Neutral 3rd party Toll Free Administrator, Data Center and SCP

Toll Free Administration
Management and Oversight Structure

Propose that the current SMT be replaced with a Limited Liability Corporation (LLC) similar to what exists for LNP.

The LLC would be open to any entity that provides toll free service.

LLC members will have equal vote

LLC manages the RFP for toll free vendor(s)

LLC manages vendor performance and costs

LLC manages the day-to-day relationship with the vendor

Each member pays a fee to join the LLC to cover the operational costs of the LLC

The FCC has ultimate oversight over the LLC and toll free administration.

Toll Free LLC

Responsible for
o
+ System planning (both long and short term)
+ Database functional requirements
+ Negotiating vendor contracts
+ Ensuring vendor compliance

Toll Free Pricing

* Toll Free Service no longer provided under SMS/800 Access Tariff
* Simplified pricing elements such as:
o Shared industry costs per Section 251(e) of the Telecommunications Act
o Monthly fee for RespOrg system access
o Enterprise Services