Home Use of Toll Free Numbers Gaining Popularity

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number see increases in sales, word of mouth referrals and a decrease in product returns. Standard local phone service does not provide any of these advantages.

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Until 855 Numbers are Released, 866 Toll Free Remain in High Demand

Toll free 800 numbers were introduced in 1967. Two decades later, when most of the 7 million possible numbers were taken, the 888 pre-fix debuted. It took just two years for that supply to run out. With the popularity of toll free service soaring and supplies dropping, the FCC then launched 877 in 1998 followed soon after by 866. While insiders initially worried that consumers would not recognize 877 and 866 as toll free, these numbers have steadily grown in popularity.

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Toll Free Service Finds Enthusiasm in Home Market

Personal use of toll free phone service has skyrocketed in the past five years. Adults are now routinely providing elderly parents on a fixed income with an 800 number. Parents are hooking their kids up with toll free service so they can keep in constant communication. And experts say this trend is not a passing fancy. Toll free service for personal use is here to stay.

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How Does the FCC Effect Toll Free Service?

FCC’s rules designate the criteria for determining the status of each toll-free number, and prohibit “warehousing” and “hoarding” of toll-free numbers. However, the FCC does not oversee the assignment of toll-free numbers and does not have direct access to the toll-free number database maintained by the 800 Services Management System (SMS/800).

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CALEA in Detail

Communications Assistance for Law Enforcement Act (CALEA)

Assistance capability requirements for wireline, cellular, and PCS telecommunications carriers

1. (a) Definitions.
1. Call identifying information. Call identifying information means dialing or signaling information that identifies the origin, direction, destination, or termination of each communication generated or received by a subscriber by means of any equipment, facility, or service of a telecommunications carrier. Call identifying information is “reasonably available” to a carrier if it is present at an intercept access point and can be made available without the carrier being unduly burdened with network modifications.
2. Collection function. The location where lawfully authorized intercepted communications and call-identifying information is collected by a law enforcement agency (LEA).
3. Content of subject-initiated conference calls. Capability that permits a LEA to monitor the content of conversations by all parties connected via a conference call when the facilities under surveillance maintain a circuit connection to the call.
4. Destination. A party or place to which a call is being made (e.g., the called party).
5. Dialed digit extraction. Capability that permits a LEA to receive on the call data channel a digits dialed by a subject after a call is connected to another carrier’s service for processing and routing.
6. Direction. A party or place to which a call is re-directed or the party or place from which it came, either incoming or outgoing (e.g., a redirected-to party or redirected-from party).
7. IAP. Intercept access point is a point within a carrier’s system where some of the communications or call-identifying information of an intercept subject’s equipment, facilities, and services are accessed.
8. In-band and out-of-band signaling. Capability that permits a LEA to be informed when a network message that provides call identifying information (e.g., ringing, busy, call waiting signal, message light) is generated or sent by the IAP switch to a subject using the facilities under surveillance. Excludes signals generated by customer premises equipment when no network signal is generated.
9. J-STD-025. The standard, including the latest version, developed by the Telecommunications Industry Association (TIA) and the Alliance for Telecommunications Industry Solutions (ATIS) for wireline, cellular, and broadband PCS carriers. This standard defines services and features to support lawfully authorized electronic surveillance, and specifies interfaces necessary to deliver intercepted communications and call-identifying information to a LEA. Subsequently, TIA and ATIS published J-STD-025-A and J-STD-025-B.
10. Origin. A party initiating a call (e.g., a calling party), or a place from which a call is initiated.
11. Party hold, join, drop on conference calls. Capability that permits a LEA to identify the parties to a conference call conversation at all times.
12. Subject-initiated dialing and signaling information. Capability that permits a LEA to be informed when a subject using the facilities under surveillance uses services that provide call identifying information, such as call forwarding, call waiting, call hold, and three-way calling. Excludes signals generated by customer premises equipment when no network signal is generated.
13. Termination. A party or place at the end of a communication path (e.g. the called or call-receiving party, or the switch of a party that has placed another party on hold).
14. Timing information. Capability that permits a LEA to associate call-identifying information with the content of a call. A call-identifying message must be sent from the carrier’s IAP to the LEA’s Collection Function within eight seconds of receipt of that message by the IAP at least 95% of the time, and with the call event time-stamped to an accuracy of at least 200 milliseconds.

1. In addition to the requirements in section 1.20006, wireline, cellular, and PCS telecommunications carriers shall provide to a LEA the assistance capability requirements regarding wire and electronic communications and call identifying information covered by J-STD-025 (current version), and, subject to the definitions in this section, may satisfy these requirements by complying with J-STD-025 (current version), or by another means of their own choosing. These carriers also shall provide to a LEA the following capabilities:
1. Content of subject-initiated conference calls;
2. Party hold, join, drop on conference calls;
3. Subject-initiated dialing and signaling information;
4. In-band and out-of-band signaling;
5. Timing information;
6. Dialed digit extraction, with a toggle feature that can activate/deactivate this capability

CALEA’s – Tap and Trace

In October 1994, Congress took action to protect public safety and ensure national security by enacting the Communications Assistance for Law Enforcement Act of 1994 (CALEA), Pub. L. No. 103-414, 108 Stat. 4279. The law further defines the existing statutory obligation of telecommunications carriers to assist law enforcement in executing electronic surveillance pursuant to court order or other lawful authorization. The objective of CALEA implementation is to preserve law enforcement’s ability to conduct lawfully-authorized electronic surveillance while preserving public safety, the public’s right to privacy, and the telecommunications industry’s competitiveness.

May 3, 2006 Second Report, Memorandum Opinion, and Order — The primary goal of the Order is to ensure that Law Enforcement Agencies have all of the resources that CALEA authorizes with regard to facilities-based broadband Internet access providers (ISP) and interconnected voice over Internet protocol (VOIP) providers.

What You Need to Know About CALEA

On September 21, 2001, the FCC released Order FCC 01-265. In the Order, the FCC granted in part the relief requested by CTIA by temporarily suspending the September 30, 2001, compliance date for wireline, cellular, and broadband PCS carriers to implement two punch list capabilities mandated by the Third Report and Order FCC 99-230. Also, the FCC denied CTIA’s request for a blanket extension of the September 30, 2001, compliance deadline for these carriers to implement a packet-mode communications capability. However, due to the imminence of the packet-mode compliance deadline, the FCC granted these carriers until November 19, 2001, either to come into compliance or seek individual relief. You can read the news announcement regarding Order FCC 01-265.

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Toll Free Service Has It’s Advantages Over Local Services

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number see increases in sales, word of mouth referrals and a decrease in product returns. Standard local phone service does not provide any of these advantages.

Read more here.

Demand For 866 Numbers Is Up

Experts recommend that anyone wishing to obtain a, 866 toll free number secure one immediately. With a limited number of toll free possibilities, the finite numerical supply is nearly expended. Companies like AT&T and Verizon can quickly secure a number for any subscriber, then offer low rates, a variety of services and reliable fiber optic connections.

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Toll-free 1(800) Phone Numbers for Home Use?

Toll free service has gone through several incarnations over the past four decades. First, 800 numbers were primarily used by big business. This is still the case—almost all of the Fortune 500 companies have an 800 number. Then, toll free service became more affordable and easy to obtain, causing a surge in use by small businesses, online companies, and not-for-profits. Now, personal use is all the rage.

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