After a recent blog post on regulation, a reader requested an example of how regulators have controlled the improper use of toll free numbers. Here’s one: In 2005, the FCC yanked control of 1-800-RED-CROSS from a private California business owner who was leasing the use of the number to local chapters of the Red Cross. When the charity filed a formal complaint, the FCC determined that the brokering was illegal and handed over control of the number to the non-profit.
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Pfizer has launched a new toll free number as part of a program to provide people with free prescription drugs for up to a year to people who have lost their jobs and health insurance. To be eligible, people must have lost their job since January 1st and have been on Pfizer drugs for three months or more before that. Patients can call a toll-free number, 866-706-2400, to sign up.
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With demand of new toll free phone numbers high, but supplies low, telecommunications leaders are worried that this will create problems for United States businesses. The leading toll free service providers are reporting that 1-800 numbers are more in demand than ever before.
Yet, it still appears there are no immediate plans to release the reserved 855 pre-fixes.
While we wait for more supply, telecommunications experts advise anyone looking for a toll free number to obtain one now, before the supply runs even lower. Contact a reliable toll free service provider that has access to a large pool of available numbers.
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Toll free numbers enable callers to reach businesses, organizations, and non-profits without having to pay for the call. This marketing tool has been so successful that the available 800 numbers are decreasing while demand is growing at unprecedented rates.
A toll free number forward to, or rings, at any local number and on any phone. It does not require a special set-up of installation of any kind. There are four toll free pre-fixes, 800, 888, 877, and 866, and they all work the same way. Calls to these numbers are charged to the subscriber, not to the caller. Vanity numbers spell a word or phrase that relates to the business.
Available numbers are managed through a database maintained by the 800 Services Management System (SMS/800). Service providers assign and reserve numbers off the database for their customers on a first-come, first-served basis. To get started, subscribers simply contact a service provider such as the ones we list on our site SMSGOV.com and find a suitable vanity number or numerical sequence, then sign on for service.
When choosing toll free service, subscribers typically can select from a menu of services—calls routed to land lines, faxes, emails etc. and a variety of other features that suit their needs and their budget. Once a number is assigned, it stays with the owner permanently. If a company grows or moves locations, the numbers remains, safeguarding the connection to all their customers.
According to the FCC, toll free numbers are becoming increasingly popular for business and personal use. Toll free numbers increase market reach, enhance customer confidence, establish recognition of brand image, and sustain businesses during times of a weak economy.
The popularity of the 1-800 number, launched in 1967, led the Federal Communications Commission (FCC) to add the new pre-fixes 888 and 877 in the mid-1990s. When availability of those numbers plummeted, 866 was added in 2000 to overcome the shortage.
Industry insiders are looking ahead to the release of the 855 numbers reserved by the FCC. However, the launch of these numbers is not expected anytime soon and experts advise that anyone looking for toll free service should sign on now. Waiting for the “perfect” toll free number is a mistake. Dwindling stock and increase demand is creating a competitive market for 800 numbers.
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The Federal Communications Commission (FCC) regulates the use of toll-free numbers and establishes rules on how they can be obtained and used.
Launched in 1967 by AT&T, 800 numbers came under the purview of the FCC in the 1980s when the phone service monopoly broke apart. In 1991, the FCC required that toll-free numbers be portable, meaning that a toll-free number subscriber can “port” his or her number to a new provider when changing toll-free number service providers.
When the popular 800 numbers became scarce, the FCC introduced the 888 and 877 numbers in the mid-1990s and the 866 pre-fix in 2000. Available stock of toll free numbers is quickly depleting and industry insiders are awaiting the release of the 855 numbers currently reserved by the FCC. Insiders say these numbers may not be released for several years.
FCC’s rules designate the criteria for determining the status of each toll-free number, and prohibit “warehousing” and “hoarding” of toll-free numbers. However, the FCC does not oversee the assignment of toll-free numbers and does not have direct access to the toll-free number database maintained by the 800 Services Management System (SMS/800).
The FCC cannot provide any information about the status of a toll-free number or a request for a toll-free number on behalf of a customer. The FCC cannot reserve or hold numbers for a customer but they can mediate conflicts that arise over rights of ownership of specific numbers.
The FCC can intervene if they find a number is being used in a manner contrary to the established regulations. For instance, in 2005 the FCC took control of 1-800 RED-CROSS from a private owner and handed it over to the non-profit.
The value of toll free service has become a necessity for any type of business. The limited availability of new numbers and the limited turnover of used numbers have created an intense and competitive demand for 1-800, 888, 877 and 866 numbers. According to the FCC, popularity of toll free service has increased drastically over the past decade for both business and personal use.
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Toll Free Service Management System News 