Your Number vs. Toll Free Number

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number see increases in sales, word of mouth referrals and a decrease in product returns. Standard local phone service does not provide any of these advantages.

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Fiber Optic Communications

Hearing more and more about fiber optics lately. Fiber optics used for telecommunications is still considered more reliable than VoIP, particularly for long distance calls, because it allows for longer intervals of signal transmission without interruptions. Fiber optics provides a quality connection that ensures clarity in every call. With this technology, optical fibers are used instead of metal, reducing lost connections from electromagnetic interference. Fiber optics is also considered more secure. It is difficult, if not impossible, to detect motion through the fibers. This reduces concerns over phone calls being improperly monitored.

866 Toll Free Phone Numbers Show Great Demand

866 numbers are the newest toll free numbers, released by the Federal Communications Commission in 2000 to address the shortage of 800, 888, and 877 numbers. Once consumers began to recognize the 866 pre-fix as toll free, the value of 866 soared. Recent studies indicate that 9 out of 10 consumers recognize 866 as a toll free number. The 866 numbers are more popular then ever before, increasing in demand every day.

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Telecommunications Obligated to Assist CALEA

All telecommunications companies as defined by the Communications Assistance For Law Enforcement Act (CALEA) must maintain updated system securities plans with the Federal Communications Commission. Internet providers and VOIP service providers were required to submit their initial plan by March 2007 and now must provide updated material as mandated by CALEA. Virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means that all VoIP phone service, including toll free providers using VoIP, is subjected to the surveillance provisions under CALEA.

FCC Cracks Down On Illegal Sale of Toll Free Numbers

The FCC does not play a role in the assignment of numbers to subscribers. However they do set and regulate the guidelines under which 800 numbers can be used and obtained. According to the FCC, hoarding and warehousing numbers is prohibited and punishable with severe fines.

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CALEA

In 1994, the United States Congress approved the Communications for Law Enforcement Act (CALEA). The regulations were intended to preserve a wiretapping law put in place in 1968 and allow wiretapping over digital phone networks. CALEA requires telecommunications carriers to modify their equipment, facilities, and services to aid surveillance capabilities. Initially there was some question as to whether this would apply to VoIP—Voice Over Internet Protocol service—but in 2005 the courts ruled that indeed VoIP must comply with CALEA.

eBay Seller Busted For Trying To Auction Toll Free Number

The attempts to profit from the illegal sale of 800, 888, 877 and 866 numbers are in response to rapidly dwindling supplies. Available toll free numbers are at an all-time low and experts advise anyone interested in obtaining an 800 number should act now. Thousands of toll free numbers are registered each day. With a limited number of possibilities, the finite supply is nearly expended. Toll free numbers are assigned by entities called Responsible Organizations, toll free service providers who have access to the SMS/800 database of available numbers.

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SMS/800 Explained

The SMS/800 Data Center houses the main database of available toll free 800, 888, 877 and 866 phone numbers. SMS/800 maintains the database and keeps records of the owners of each number and the service providers. Available numbers on the database are assigned to subscribers on a first-come, first-served, basis. Additionally, the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The team has final authority on all issues that arise at SMS/800

Man Caught And Fined For Trying To Sell 800 Number

By law, phone numbers cannot be sold or brokered. In 1997, the FCC made the sale of 800 numbers illegal. Because of the short supply of available numbers, complaints were pouring in at that time that price gouging for the popular numbers was becoming a common practice. The FCC acted quickly, prohibiting sales.

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Fines For Toll Free Hoarding

What happens if regulators discover illegal hoarding or sales of toll free numbers. If the FCC discovers illegal hoarding, they immediately send out disconnect and suspend letters to the owner of the numbers. Additionally, the brokering of toll free numbers can result in hefty fines. Remember, last year, an astounding daily fine of $11,000 was reportedly imposed on a California company accused of improperly using toll free numbers.