Toll Free clients should be advised that they could be unpleasantly surprised down the road if they rent or lease a toll free phone number. Ownership is generally better, far less risks. No surprise loss of a valued number.
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Among the many benefits of signing on for toll-free service are the various features available from service providers such as Qwest, and Verizon. Calls can be routed to an any other phone line and faxes can be routed to email. These types of technological conveniences were just dreams a few years ago–now they are affordable realities. These state-of-the-art features are not available from most typical phone service providers.
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Sales of sought-after toll free numbers on eBay continue even as reports of the FCC looking into improper turnover of these numbers continues. Log on now and you will see listings. A black market for toll free numbers has emerged and attempts to illegally buy and sell choice numbers is increasing. According to regulations enacted by the FCC in 1997, toll free phone numbers cannot be sold or brokered. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences. The FCC reports that anyone caught attempting to sell or broker an 800 number faces significant fines. But that hasn’t stopped brokers from attempting to sell numbers on Internet websites and auction sites such as eBay.
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Toll free service has gone through several incarnations over the past four decades. First, 800 numbers were primarily used by big business. This is still the case—almost all of the Fortune 500 companies have an 800 number. Then, toll free service became more affordable and easy to obtain, causing a surge in use by small businesses, online companies, and not-for-profits. Now, personal use is all the rage.
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Concerns about Internet fraud and other scams can harm legitimate business sales. But business owners nationwide are finding solutions to this growing problem by using toll free phone numbers to communicate with their customers. Toll free phone numbers provide a sense of security for customers wary of scam businesses. Scammers won’t save the customer money by paying for the calls themselves. By offering toll free, business owners can distinguish themselves from the frauds.
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Government officials and telecommunications insiders agree that say something must be done to offset the problem of depleted supplies of available toll free numbers. But will this mean a possible rationing program and a tougher crackdown on the burgeoning black market? Attempts to profit from the illegal sale of 800, 888, 877 and 866 numbers are in response to rapidly dwindling supplies. As with any commodity in high demand, a black market for toll free numbers has emerged. Some feel that rationing may just make the problem worse.
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Over the past year, the number of media reports touting toll free service has mushroomed. The advantages of 1-800 numbers are now widely recognized and reported. It can take new businesses several years to create an established professional image. Customers are sometimes wary of new ventures and may lean toward recognizable companies. But start-up entrepreneurs now have an opportunity to win customer confidence literally overnight. The day they start offering potential customers a 1-800 number, they reap the benefits of this proven marketing tool.
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Recent reports have referred to the situation as the ‘the perfect storm” meaning the shortage of numbers, the soaring demand, and the failure of the federal government to release reserved numbers have all collided to create a situation in which rationing, an embargo or even a complete depletion of 800 numbers is possible.
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Every one of the 50 States have 1-800 hotline phone numbers advertised for citizens to report crisis situations, health concerns, child neglect, environmental problems, and to request constituent assistance. Nationwide, smaller government agencies–counties, towns, and villages—are likewise beginning to offer their residents 1-800 numbers to report concerns and to ask questions.
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So, where are all the 800 numbers going? Industry experts say toll free service is now a staple of any type of business. Small business owners, following the lead of the CEO’s of nearly half the Fortune 500 companies, are securing toll free vanity phone numbers as a strategic marketing tool. Personal use of toll free numbers has skyrocketed as parents secure an 800 number to stay in touch with their teens, college-aged children, and elderly parents.
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Toll Free Service Management System News 