Reports on VoIP Not Surprising

Recent reports about difficulties with broadband (VoIP) phone service is are no surprise to many of us in the telecommunications industry. Unlike fiber optic service, VoIP service may be lost during power outages. Connections to faxes are often problematic as are calls for emergency services. VoIP users may also find that some calls wont connect to the other party. And recent news reports mentioned concerns about connecting with 911 emergency services. Until these glitches are fixed, fiber optics is considered a superior option, particularly for toll free phone service.

866 Phone Numbers See Highest Demand Ever

866 numbers are the newest toll free numbers, released by the Federal Communications Commission in 2000 to address the shortage of 800, 888, and 877 numbers. Once consumers began to recognize the 866 pre-fix as toll free, the value of 866 soared. Recent studies indicate that 9 out of 10 consumers recognize 866 as a toll free number. The 866 numbers are more popular then ever before, increasing in demand every day.

Read more here.

CALEA Impacts All Telecommunications

As for the Communications Assistance For Law Enforcement Act, virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means all telephone communications can be monitored as part of legal, warranted, surveillance by law enforcement agencies. However, fiber optic communications are a possible exception for some wiretapping purposes because detecting transmission through the fiber optic cables is very difficult.

Telecoms Obligated to Assist CALEA

All telecommunications companies as defined by the Communications Assistance For Law Enforcement Act (CALEA) must maintain updated system securities plans with the Federal Communications Commission. Internet providers and VOIP service providers were required to submit their initial plan by March 2007 and now must provide updated material as mandated by CALEA. Virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means that all VoIP phone service, including toll free providers using VoIP, is subjected to the surveillance provisions under CALEA.

SMS/800 Operations

Questions have arisen about the role of the 800 Services Management System. This is how it works: the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The SMS/800 team is comprised of a representative of each of the Bell Operating Companies. The team has final authority on all issues that arise at SMS/800.

Man Arrested After Trying to Auction 800 Number on eBay

Growing concern about the limited stock of 800 numbers is creating an even higher demand for toll free service, a marketing tool that the FCC says is “proven” to increase business. In fact, studies show that telephone orders can increase up to 60 percent and word of mouth referrals can rise by 200 percent. With stats like that, industry insiders are not surprised by the emergence of a black market for 800 numbers.

Read more here.

Improper Sales of Toll Free Rises

The reported increase in attempts to profit from the illegal sales of 800, 888, 877, and 866 numbers are partly in response to rapidly dwindling supplies of quality toll free numbers. Experts advise anyone interested in obtaining an 800 number should legally obtain a toll free number through a reliable toll free service provider to avoid hefty fines and/or losing their established phone numbers.

Defining CALEA

In 1994, the United States Congress approved the Communications for Law Enforcement Act (CALEA). The regulations were intended to preserve a wiretapping law put in place in 1968 and allow wiretapping over digital phone networks. CALEA requires telecommunications carriers to modify their equipment, facilities, and services to aid surveillance capabilities. Initially there was some question as to whether this would apply to VoIP—Voice Over Internet Protocol service—but in 2005 the courts ruled that indeed VoIP must comply with CALEA.

Remember the Toll Free Regulations

Some people in the toll free industry would be benefitted by remembering that according to regulations enacted on April 11, 1997 by the Federal Communications Commission, toll free phone numbers cannot be sold or brokered under any conditions. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences and they are still active and enforced.

Man Fined After Trying To Sell Toll Free Number

According to the FCC, anyone who is caught hoarding or selling toll free numbers will face severe penalties. In the past these have included an $11,000 fine per incident.

Read more here.