Looking for a federal government toll free number? Go to http://www.info.gov/toll-free.htm or call 1-800-FED-INFO. The U.S. Government utilizes hundreds of toll free numbers to provide information and services in every topic from consumer protection to health care to financial matters.
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The reported increase in attempts to profit from the illegal sales of 800, 888, 877, and 866 numbers are partly in response to rapidly dwindling supplies of quality toll free numbers. Experts advise anyone interested in obtaining an 800 number should legally obtain a toll free number through a reliable toll free service provider to avoid hefty fines and/or losing their established phone numbers.
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In 1994, the United States Congress approved the Communications for Law Enforcement Act (CALEA). The regulations were intended to preserve a wiretapping law put in place in 1968 and allow wiretapping over digital phone networks. CALEA requires telecommunications carriers to modify their equipment, facilities, and services to aid surveillance capabilities. Initially there was some question as to whether this would apply to VoIP—Voice Over Internet Protocol service—but in 2005 the courts ruled that indeed VoIP must comply with CALEA.
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As the bad economy and the failing auto industry drives consumers to buy used vehicles instead of new, the Connecticut Better Business Bureau is promoting a toll free service to help consumers find good deals on used cars.
Some of the information discussed on the toll free hotline are the age of the car, safety issues, how long the consumer intends to keep it, features, and anticipated maintenance expenses. The National Highway Safety Administration (NHTSA) toll-free hotline is 800-424-9393.
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Word of potential rationing of toll free numbers has been floating through the gossip mill lately. Rationing of toll free numbers is not a new concept. After 800 numbers ran dry in 1995 the federal government rationed numbers until the 888 numbers were launched a year later. Toll free service is essential for every business trying to get a competitive edge in tis economy. Insiders are concerned that if the existing available 800 numbers are rationed, some businesses could lose a viable marketing strategy.
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The Timesunion.com is reporting troubles with broadband phone service and 911. Phone service over the Internet can cause problems for callers trying to reach 911 that traditional phone lines (and fiber optic technology) don’t have. Emergency assistance professionals are advising callers whose home phone line is the Internet to manually check to see that the 911 system knows where to find them.
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The New York Times has reported that Verizon has agreed to sell divisions that offer service to 4.8 million phone lines in 14 states to Frontier Communications for $3.3 billion in cash and $5.2 billion in Frontier stock. Hearings are set to hash out the details but if it all goes through as planned the deal will triple the size of Frontier, a collection of rural phone companies. As part of the reported deal, Verizon will wind up owning at least two-thirds of Frontier’s shares. The move allows Verizon to concentrate on its wireless business and on serving large companies. The company says that after the deal, only 15 percent of its revenue will come from residential customers.
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There is a misconception that changing toll free carriers will cause an interruption in phone service. Carriers need to make sure subscribers understand that in most instances service can be transferred without any down time. If working with quality companies, the subscriber should fine the transfer to be seamless. The bulk of the work is completed before the new phone company forwards a transfer request and this process should take just a few days. To educate the consumer, toll free providers should discuss the transfer process with potential subscribers who may be suffering with poor quality toll free service because they fear costly interruptions if they transfer.
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Toll free service has gone through several incarnations over the past four decades. First, 800 numbers were primarily used by big business. This is still the case—almost all of the Fortune 500 companies have an 800 number. Then, toll free service became more affordable and easy to obtain, causing a surge in use by small businesses, online companies, and not-for-profits. Now, personal use is all the rage.
Read more here.
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The proposed hike in the interstate telephone contribution that consumers might soon be paying into the Universal Service Fund was recently criticized by the National Association of State Utility Consumer Advocates. The increase would bring the USF contribution to 12.9% of a users bill, compared with the current 11.4%. Every telephone user in the country pays into the USF already. The monies are used to maintain and subsidize rural telephone service to places where it would otherwise be prohibitively expensive.
The USF is controlled by the Universal Service Administrative Company, and overseen by a joint board consisting of FCC and state-level commissioners.
Read more here.
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