Several news reports in recent months outlined problems with consumers who thought were calling a toll free phone number but in fact were calling a standard pay number. The problems lay in two main areas–either that the caller was not calling the approved 800, 888, 877 or 866 area code toll free numbers. Or, they were calling numbers that had a one of those number combinations as part of the phone number but with a different area code (for instance 631-888-1234) The 800, 888, 877 or 866 area codes are the ONLY toll free numbers here in the United States. And they must appear as the first three digits–the area code.
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Toll Free Service Management System News 