American consumers expect a toll free call. Those of us in the telecommunications industry know that if company does not offer 1-800 numbers to assist customers with tech support or payment assistance, it may not succeed.
Toll free phone service has become such a staple of retail and service companies that they are now expected by most customers. Without toll free, many companies are at risk.
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We hear a lot about the possible release of new toll free area codes (specifically the 855 numbers) but separating fact from fiction is the tricky part.
What we do know is that the Federal Communications Commission has a stockpile of new 855 numbers reserved to address the shortage but these numbers are not expected to be released anytime soon. We also know that available 800, 888, 877, and 866 numbers are at an all-time low, hurting business and creating a black market. Might be time for the 855 numbers, don’t you think?
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Toll Free clients should be advised that they could be unpleasantly surprised down the road if they rent or lease a toll free phone number. Ownership is generally better, far less risks. No surprise loss of a valued number.
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Recent reports have referred to the situation as the ‘the perfect storm” meaning the shortage of numbers, the soaring demand, and the failure of the federal government to release reserved numbers have all collided to create a situation in which rationing, an embargo or even a complete depletion of 800 numbers is possible.
Read more here.
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The dearth of toll free numbers continues. More than two-thirds of the available supply of 800, 888, 877, and 866 numbers are taken and millions of new subscribers are registering every year. Business owners who wait much longer to obtain a number might find themselves out of luck. In a competitive market, a toll free number is a valuable commodity for every business. Some carriers still have access to a good stock of numbers but with toll free in such demand, one cant help but wonder how long these supplies will last?
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It is important to get the word out about the scarcity of quality toll free numbers. Telecommunications pros are actively spreading the word about the scarcity so that business owners are educated and prepared for the shortfall at a time when they may need toll free service the most. The dearth of available 1-800 numbers comes at a time when economists are advising business owners to shift their marketing tactics to direct response—including using toll free to attract consumers.
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Recent reports about difficulties with broadband (VoIP) phone service is are no surprise to many of us in the telecommunications industry. Unlike fiber optic service, VoIP service may be lost during power outages. Connections to faxes are often problematic as are calls for emergency services. VoIP users may also find that some calls wont connect to the other party. And recent news reports mentioned concerns about connecting with 911 emergency services. Until these glitches are fixed, fiber optics is considered a superior option, particularly for toll free phone service.
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As for the Communications Assistance For Law Enforcement Act, virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means all telephone communications can be monitored as part of legal, warranted, surveillance by law enforcement agencies. However, fiber optic communications are a possible exception for some wiretapping purposes because detecting transmission through the fiber optic cables is very difficult.
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The reported increase in attempts to profit from the illegal sales of 800, 888, 877, and 866 numbers are partly in response to rapidly dwindling supplies of quality toll free numbers. Experts advise anyone interested in obtaining an 800 number should legally obtain a toll free number through a reliable toll free service provider to avoid hefty fines and/or losing their established phone numbers.
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As the bad economy and the failing auto industry drives consumers to buy used vehicles instead of new, the Connecticut Better Business Bureau is promoting a toll free service to help consumers find good deals on used cars.
Some of the information discussed on the toll free hotline are the age of the car, safety issues, how long the consumer intends to keep it, features, and anticipated maintenance expenses. The National Highway Safety Administration (NHTSA) toll-free hotline is 800-424-9393.
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Toll Free Service Management System News 