What Role Does the SMS800 Play?

The SMS/800 Data Center houses the main database of available toll free 800, 888, 877 and 866 phone numbers for the United States and Canada. The SMS/800 maintains and updates the database and keeps records of the owners of each number and the service providers. Available numbers on the database are assigned to subscribers on a first-come, first-served, basis.

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FEMA Utilizes Toll Free

To address spring and summer flooding and other natural emergencies, FEMS offers a toll free service to provide aide and information. Anyone who has suffered hardships due to a natural emergency can seek assistance. Call 1-800-621-FEMA for more details. Hearing and speech impaired applicants with TTY equipment can call 1-800-462-7585.

Retired Toll Free Numbers

When an 800 number is disconnected, it goes into what is referred to as the aging process. After several months, it becomes available for use on the 800 Service Management System (SMS/800) database and is up for grabs. The good retired numbers go fast. But the overall percentage of retired numbers is quite low because toll free service is so effective and profitable that businesses, organizations, and non-profits who secure a 1-800 number tend to hold onto it. Even those who take a break from their businesses often hang onto their numbers indefinitely. It costs so little to keep a toll free number that they decide to retain their favored phone number for future use.

Contracts And Toll Free Service

Signing a long-term contract with a toll free carrier could prevent you from switching providers if you end up dissatisfied with the service or fees. Toll free numbers have been portable since 1991—this means you have the ability to switch carriers and “port” your number, in other words take it with you. All toll free customers should be aware that signing a long-term contract could be detrimental. There are plenty of carriers that provide toll free service without contracts or with very flexible short-term contracts.

1-800 Number Offer Vets Services This Holiday Weekend

This week of July Fourth, veterans’ groups nationwide typically receive twice the number of inquiries and requests for help than at other times of the year. usual. There are numerous veterans advocacy services available through 1-800 phone number inquiries. There are several dozen toll free numbers listed exclusively for organizations and agencies offering some type of service for U.S. veterans. (866-VETS-NJ4U and 800-273-TALK are two examples.)

Toll Free Revenues Declined Slightly in 2007-2008

Washington, D.C. – The staff of the Federal-State Joint Board on Universal Service has released its most recent Monitoring Report on Universal Service. This report reflects information on the telephone industry filed with the Federal Communications Commission (FCC) through June 2008. This report, with a few exceptions, reflects data filed with the Federal Communications Commission (FCC) by the telephone industry for the year 2007 and prior years.

The report released earlier this year addresses the various universal service support mechanisms, which amounted to about $7 billion in 2007. In 2007, disbursements among the four categories of universal service mechanisms were: 61.6% for high-cost support; 26.0% for schools and libraries support; 11.8% for low-income support; and 0.5% for rural health care support. The report presents data in eleven categories:

1) Industry Revenues and Contributions – Total industry revenues for telecommunications services provided to end users in 2007 were about $238 billion, compared to about $237 billion in 2006. Revenues for fixed local service providers remained at about $78 billion, while wireless service providers’ revenues increased to about $117 billion, from about $110 billion, and toll service providers’ revenues decreased to about $43 billion, from about $49 billion.

2) Low-Income Support – Total low-income support increased to about $824 million in 2007, from about $808 million in 2006.

3) High-Cost Support – In 2007, total high-cost support amounted to about $4.3 billion, an increase from about $4.1 billion in 2006. This increase is due to support to competitive carriers (CETCs) increasing from $1.0 billion in 2006 to $1.2 billion in 2007.

4) Schools and Libraries Support – Schools and libraries support disbursements in 2007 increased to $1.8 billion from $1.7 billion in 2006.

5) Rural Health Care Support – Rural health care support disbursements decreased to $37 million in 2007 from $41 million in 2006.

6) Subscribership and Penetration – According to the Current Population Survey, the percentage of households subscribing to telephone service increased to an average of 94.8% in 2007, from 93.6% in 2006.

7) Rates and Price Indices – The price index of overall telephone rates increased 2.1% in 2007, compared to the general rate of inflation of 4.1% for all goods and services.

8) Network Usage – Interstate toll usage for customers of incumbent local exchange carriers declined to 349 billion minutes in 2007, from 379 billion minutes in 2006.

9) Quality of Service – The data show noticeable differences in the quality of service among carriers. For example, complaints per million residential access lines in 2007 ranged from 6 to 909 for different carriers.

10) Infrastructure – The total number of access lines in service for the mandatory price-cap carriers (the regional Bell operating companies) declined to about 109 million in 2007, from about 118 million in 2006. On the other hand, measures of their fiber transmission generally grew in 2007.

11) Revenues, Expenses and Investment – For the larger local exchange carriers in 2007, 60% percent of net income was interstate, 37% of revenues was interstate, and 33% of expenses was interstate.

A monitoring program was established in the mid‑1980’s, at the recommendation of the Separations Joint Board, to track trends related to universal service and related matters. Since then, Joint Board staffs have prepared Monitoring Reports at least once a year ‑‑ a compendium of hundreds of pages of statistical data on subscribership and penetration, loop costs, separations factors, universal service fund payments, etc. The report is unique in that it is the only document that includes information on every incumbent local telephone company in the nation. In 1998 the publication of this report was moved from the Separations Joint Board staff to the Universal Service Joint Board staff. This is the twelfth Monitoring Report from the Universal Service Joint Board staff.

The full text of this document is available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portals II, 445 12th Street, SW, Room CY-A257, Washington, DC 20554. This document may also be purchased from the Commission’s duplicating contractor, Best Copy and Printing, Inc., Portals II, 445 12th Street, SW, Room CY-B402, Washington, DC 20554, telephone 202-488-5300 or 1-800-378-3160, facsimile 202-488-5563, TTY 202-488-5562, or via e-mail at . The report may also be downloaded from the Wireline Competition Bureau Statistical Reports Internet site, which can be reached at . It is available in both page image (.pdf) format and in a compressed (.zip) format, which, when unzipped yields text and spreadsheet files.

-FCC-

Wireline Competition Bureau contact: Alexander Belinfante at (202) 418-0944; TTY (202) 418-0484.

CC Docket No. 98-202

Our Advice Helps Subscribers Use Toll Free Effectively

When advising our toll free customers, it is important that we steer them toward selecting a number that suits their company image and one that can be easily recalled by their consumers and clients. We also must take the time to remind them to always include their 800 numbers on your business cards, brochures, website, and to advertise the number liberally. Our advice as telecommunications experts is invaluable to business owners using toll free as a marketing strategy.

Toll Free On The Rise For Power Companies

Power companies all along the East Coast are in the process of setting up toll free numbers in case of a hurricane this summer. As the annual storm season approaches, and with predictions indicating a high number of hurricanes in 2009, toll free phone service will be one of the main ways people can obtain information prior to the storm and assistance, if necessary, afterwards. For example, Virginia Dominion Power has set up 1-888-667-3000 to report outages or downed lines. The company’s outage reporting system, which consists of call-center representatives as well as an automated voice response unit, can handle up to 100,000 calls an hour.

The SMS 800 Made Easy

The SMS/800 Data Center houses the main database of available toll free 800, 888, 877 and 866 phone numbers. SMS/800 maintains the database and keeps records of the owners of each number and the service providers. Available numbers on the database are assigned to subscribers on a first-come, first-served, basis. Additionally, the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The team has final authority on all issues that arise at SMS/800

Stockpiled 855 Numbers

We hear a lot about the possible release of new toll free area codes (specifically the 855 numbers) but separating fact from fiction is the tricky part.
What we do know is that the Federal Communications Commission has a stockpile of new 855 numbers reserved to address the shortage but these numbers are not expected to be released anytime soon. We also know that available 800, 888, 877, and 866 numbers are at an all-time low, hurting business and creating a black market. Might be time for the 855 numbers, don’t you think?