TALLAHASSEE—As of 11 a.m. today, the State of Florida has opened a toll-free telephone service where residents and visitors can call to receive health information about swine flu.
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Crime victims now have more access to information about the custody status of their offenders thanks to a new toll free service provided by the Lafayette Parish Sheriff’s Office in Louisiana. Citizens can call the LAVNS’ toll-free hot line at 866-LAVNS-4-U to find out if their offender is in jail. They also can register to be notified when that offender is released or if that offender escapes. The victim will receive notification calls regarding the status every half-hour for 48 hours.
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Experts warn that the U.S. supply of available 1-800 numbers, dwindling for years, is now nearly depleted. Toll free numbers enable callers to reach businesses, organizations, and non-profits without having to pay for the call. This marketing tool has been so successful that the available 1-800 numbers are decreasing while demand is growing at unprecedented rates.
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Through the Department’s Office for Victims of Crime and the FBI’s Office of Victims Assistance, the Department is providing federal assistance to the New York Crime Victims Board, and on-site assistance to the Binghamton Crime Victims Assistance Center.
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The Call-Capture feature, available from some toll free carriers, is an indispensable marketing tool that can be used in a variety of ways. Using Real-Time Automatic Number Identification (ANI) every single call to a 1-800 number can be identified. ANI provides a business owner with the caller’s ten-digit phone number, even if the call came from a blocked number. With this tracking feature these blocked calls can be unblocked and made available to the subscriber. With every call to a toll free number accounted for, the subscriber can develop very specific marketing plans.
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According to Digicel, its revenue stream is being adversely affected because, along with other operators, it is unable to sell toll free services to corporate customers. Digicel complained that LIME has a monopoly in that segment of the market and corporate customers are “forced to use C&W/LIME’s toll free service and accept whatever prices and service standards C&W/LIME chooses”.
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When an 800 number is disconnected, it goes into what is referred to as the aging process. After several months, it becomes available for use on the 800 Service Management System (SMS/800) database and is up for grabs. The good retired numbers go fast. But the overall percentage of retired numbers is quite low because toll free service is so effective and profitable that businesses, organizations, and non-profits who secure a 1-800 number tend to hold onto it. Even those who take a break from their businesses often hang onto their numbers indefinitely. It costs so little to keep a toll free number that they decide to retain their favored phone number for future use.
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Signing a long-term contract with a toll free carrier could prevent you from switching providers if you end up dissatisfied with the service or fees. Toll free numbers have been portable since 1991—this means you have the ability to switch carriers and “port” your number, in other words take it with you. All toll free customers should be aware that signing a long-term contract could be detrimental. There are plenty of carriers that provide toll free service without contracts or with very flexible short-term contracts.
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Toll Free Service Management System News 