The Value of a Good 1-800

The value of a 1-800 number has become a necessity for any business. Toll free numbers allow callers to reach businesses, organizations and even friends and relatives without being charged for the call. A toll free number lends credibility to any business, enhances customer service, and increases customer confidence. There are no additional installations needed for a 1-800 number and the calls can be routed to any cell phone, landline, or fax. Studies show that sales can double and word of mouth referrals can increase by as much as 200% making toll free service indispensable for business.

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1-800 Number Offer Vets Services This Holiday Weekend

This week of July Fourth, veterans’ groups nationwide typically receive twice the number of inquiries and requests for help than at other times of the year. usual. There are numerous veterans advocacy services available through 1-800 phone number inquiries. There are several dozen toll free numbers listed exclusively for organizations and agencies offering some type of service for U.S. veterans. (866-VETS-NJ4U and 800-273-TALK are two examples.)

Toll Free Shortage May Result in Blockage of New Requests

Recent reports have referred to the situation as the ‘the perfect storm” meaning the shortage of numbers, the soaring demand, and the failure of the federal government to release reserved numbers have all collided to create a situation in which rationing, an embargo or even a complete depletion of 800 numbers is possible.

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Portability of Toll Free

In 1991, the Federal Communications Commission enacted a regulation that made 1-800 numbers ‘portable’—this simply means the number can be moved from carrier to carrier. (This is referred to as “porting” the number.) The idea was that subscribers should never have to worry about losing control of their preferred phone number if they switch carriers and they should never be locked into inferior service.

Most 800 Numbers Already Unavailable

UPDATE: The scarcity of toll free numbers is having an impact on telecom businesses nationwide. At&t no longer has 800 area codes available through it’s online toll free lookup tool. A number of other providers have followed suit and stopped offering the 800 numbers to their telephone subscribers.

Read more here.

Increased Use of Toll Free By Realtors

Home prices and sales dropped again in the first quarter of 2009. Realtors throughout the country are tackling the ongoing housing crisis by offering toll free phone numbers. This marketing trend is aimed at helping struggling homeowners contact real estate agents without the burden of costly phone calls. By offering a 1-800 number, realtors can help cash-strapped sellers negotiate a quick sale before they fall into a foreclosure situation. Homeowners in trouble can reach out for free and discuss all their sales options with an experienced realtor.

toll free

The force behind the demand for toll-free numbers is not only the traditional business use: a growing market is comprised of residential customers. If rationing is implemented, obtaining a new toll free number will be more difficult than ever before.

Read more here.

CNN Business Segment Touts 1-800 Numbers

Saw a business segment on CNN about using strategic marketing–an example the expert used was a 1-800 number- to lure more customers during the economic downturn. On a local level, small businesses can thrive by word of mouth. But once an entrepreneur wants to expand, they need marketing strategies that will reach every potential customer. The expert advised that by offering a toll free number, newer businesses have a better chance to grow into ventures that succeed.

Toll Free Revenues Declined Slightly in 2007-2008

Washington, D.C. – The staff of the Federal-State Joint Board on Universal Service has released its most recent Monitoring Report on Universal Service. This report reflects information on the telephone industry filed with the Federal Communications Commission (FCC) through June 2008. This report, with a few exceptions, reflects data filed with the Federal Communications Commission (FCC) by the telephone industry for the year 2007 and prior years.

The report released earlier this year addresses the various universal service support mechanisms, which amounted to about $7 billion in 2007. In 2007, disbursements among the four categories of universal service mechanisms were: 61.6% for high-cost support; 26.0% for schools and libraries support; 11.8% for low-income support; and 0.5% for rural health care support. The report presents data in eleven categories:

1) Industry Revenues and Contributions – Total industry revenues for telecommunications services provided to end users in 2007 were about $238 billion, compared to about $237 billion in 2006. Revenues for fixed local service providers remained at about $78 billion, while wireless service providers’ revenues increased to about $117 billion, from about $110 billion, and toll service providers’ revenues decreased to about $43 billion, from about $49 billion.

2) Low-Income Support – Total low-income support increased to about $824 million in 2007, from about $808 million in 2006.

3) High-Cost Support – In 2007, total high-cost support amounted to about $4.3 billion, an increase from about $4.1 billion in 2006. This increase is due to support to competitive carriers (CETCs) increasing from $1.0 billion in 2006 to $1.2 billion in 2007.

4) Schools and Libraries Support – Schools and libraries support disbursements in 2007 increased to $1.8 billion from $1.7 billion in 2006.

5) Rural Health Care Support – Rural health care support disbursements decreased to $37 million in 2007 from $41 million in 2006.

6) Subscribership and Penetration – According to the Current Population Survey, the percentage of households subscribing to telephone service increased to an average of 94.8% in 2007, from 93.6% in 2006.

7) Rates and Price Indices – The price index of overall telephone rates increased 2.1% in 2007, compared to the general rate of inflation of 4.1% for all goods and services.

8) Network Usage – Interstate toll usage for customers of incumbent local exchange carriers declined to 349 billion minutes in 2007, from 379 billion minutes in 2006.

9) Quality of Service – The data show noticeable differences in the quality of service among carriers. For example, complaints per million residential access lines in 2007 ranged from 6 to 909 for different carriers.

10) Infrastructure – The total number of access lines in service for the mandatory price-cap carriers (the regional Bell operating companies) declined to about 109 million in 2007, from about 118 million in 2006. On the other hand, measures of their fiber transmission generally grew in 2007.

11) Revenues, Expenses and Investment – For the larger local exchange carriers in 2007, 60% percent of net income was interstate, 37% of revenues was interstate, and 33% of expenses was interstate.

A monitoring program was established in the mid‑1980’s, at the recommendation of the Separations Joint Board, to track trends related to universal service and related matters. Since then, Joint Board staffs have prepared Monitoring Reports at least once a year ‑‑ a compendium of hundreds of pages of statistical data on subscribership and penetration, loop costs, separations factors, universal service fund payments, etc. The report is unique in that it is the only document that includes information on every incumbent local telephone company in the nation. In 1998 the publication of this report was moved from the Separations Joint Board staff to the Universal Service Joint Board staff. This is the twelfth Monitoring Report from the Universal Service Joint Board staff.

The full text of this document is available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portals II, 445 12th Street, SW, Room CY-A257, Washington, DC 20554. This document may also be purchased from the Commission’s duplicating contractor, Best Copy and Printing, Inc., Portals II, 445 12th Street, SW, Room CY-B402, Washington, DC 20554, telephone 202-488-5300 or 1-800-378-3160, facsimile 202-488-5563, TTY 202-488-5562, or via e-mail at . The report may also be downloaded from the Wireline Competition Bureau Statistical Reports Internet site, which can be reached at . It is available in both page image (.pdf) format and in a compressed (.zip) format, which, when unzipped yields text and spreadsheet files.

-FCC-

Wireline Competition Bureau contact: Alexander Belinfante at (202) 418-0944; TTY (202) 418-0484.

CC Docket No. 98-202

100th Birthday For Small Town Phone Company

In 1909, Farmers Mutual Telephone Company of Chapin began serving customers. Last month, the business celebrated its centennial anniversary with an open house celebration. The venture originally serviced four Michigan townships: Chapin and Brady in Saginaw County and Fairfield and Rush in Shiawassee County. As the farming community grew, lines were built throughout the area, and residents who wanted phone service were required to put up the poles themselves. As they did this, some became stockholders. Service dues were as low as $8 per year, and collected twice a year in January and July.
How times have changed…..now, any customer can instantly set up a personal toll free number that rings to any phone they choose, wherever they are, 24/7.