Swift Release Of 855 Numbers Necessary

The popularity of 1-800 numbers is surpassing that of local phone numbers at rates exceeding industry expectations.
Toll free service has increased at such a fast pace that the supply of available 1-800 numbers is at an all-time low. According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. And that is why we continue to lobby for the swift release of the new pool of toll free numbers–the 855 area code numbers.

Small Companies Adopt New Business Model

A recent article in the Times brought to light the new trend toward mobile offices replacing the traditional office space. Professionals and salespersons are ditching their expensive office space and running their business from their cars. With a laptop, cell phone and a toll free number, they can travel anywhere and stay in touch with clients. No rent, no utility bill. Everything they need is in their vehicle and with a toll free number, customers and clients can reach them anywhere at any time. When they go home, the whole office goes inside with them.

Don’t Forget The Regulations

Some people in the toll free industry would be benefited by remembering that according to regulations enacted on April 11, 1997 by the Federal Communications Commission, toll free phone numbers cannot be sold or brokered under any conditions. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences and they are still active and enforced.

End of Phone Books in Florida?

Florida this week gave Verizon permission to stop delivering white pages to residential customers for 24 months. The State’s Public Service Commission’s decision follows a similar ruling granted for AT&T in 2009. The two years will allow time to gauge the public’s reaction to ceasing delivery of phone books. We have seen so many vast changes in the telecommunications industry in the past decade. And this decision reflects another major change.

New Level Of Customer Service Using Secondary Toll Free Number

Of course, the hospitality industry has used toll free phone numbers as a major part of their marketing programs for decades. But now, some have taken it to a new level with a secondary number fro preferred customers. Starting this week, The Ritz-Carlton Hotel Company, L.L.C. will introduce its highly-anticipated luxury frequent guest stay program. Creation of The Ritz-Carlton Rewards is based on strong customer feedback and demand for a world-class loyalty program that recognizes its members. Membership will be complimentary and guests are invited to enroll by calling toll free at 1.800.241.3333, or, by contacting The Ritz-Carlton Rewards Guest Services at 1.866.922.6882. This is another creative way businesses are sidestepping the competition using toll free.

Meeting The Growing Demand–Temporarily.

It is interesting that toll free phone service in recent years is surpassing standard in popularity with businesses.The popularity of 1-800 numbers is exceeding industry expectations. Toll free phone service has increased at such a fast pace that the supply of available 1-800 numbers is at an all-time low. According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. But the new 855 numbers, when introduced, should meet the growing demand–temporarily.

As We Wait To Hear About 855……

As the industry waits for news on when the 855 toll free area code numbers will be available, we keep getting the same question over….How many existing toll free numbers are obtained each week that passes? There is no absolute figure but best we can figure about 8,000 toll free phone number are taken each day so we figure roughly 50,000 a week. Far less are being returned to the system and no new numbers have been made available. This means that there is a growing demand, but no new stock. Eventually, the stock will be so limited that it will stall the industry. That is why we are advocating for the release of the 855 area codes which will allow millions of additional options for toll free subscribers.

The Duties of the SMS/800

Questions have arisen about the role of the 800 Services Management System. This is how it works: the SMS/800 management team works with toll free service providers and with the owners and operators of the 800 numbers. The SMS/800 team is comprised of a representative of each of the Bell Operating Companies. The team has final authority on all issues that arise at SMS/800.

FCC Maintains Oversight

The FCC does not play a role in the assignment of new toll free numbers. Instead, they regulate the guidelines under which 1-800 numbers can be used and obtained. For instance, the FCC has declared that the hoarding and warehousing of numbers is prohibited and punishable with severe fines—recently illustrated by a citation for an $11,000 fine each day a California company continued to implement improper toll free practices. Numbers are assigned by toll free carriers (resp. orgs) and phone companies. Subscribers have the option of shopping around for the best quality and the best rates.

Despite De-Activations, Supplies of 800 Numbers Still Extremely Low

When an 800 number is disconnected, it eventually becomes available on the 800 Service Management System, (SMS/800) database. These retired numbers are in great demand and the competition to secure released numbers is fierce.

Industry insiders are recommending that anyone wishing to obtain a toll free number secure one immediately. Thousands of toll free numbers are registered each day. With a limited number of possibilities, the finite supply is nearly expended.

Read more here.