According to the FCC, anyone who is caught hoarding or selling toll free numbers will face severe penalties. In the past these have included an $11,000 fine per incident.
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When an 800 number is disconnected, it eventually becomes available on the 800 Service Management System, (SMS/800) database. These retired numbers are in great demand and the competition to secure released numbers is fierce.
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Toll free service has become a staple for businesses, organizations, and not-for-profits. According to reports, 98% of Americans use toll free numbers regularly. Businesses can see increases of as much as 600 percent if an advertisement includes a 1-800 number. Toll free numbers increase market reach, enhance customer confidence, establish recognition of brand image, and sustain businesses during times of a weak economy.
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Toll free service has a long history. 800 numbers were introduced in 1967. By the 1980s, nearly half of all long distance calls would be toll free. Today, 98 percent of adults say they regularly use toll free numbers. Meanwhile, the supply of 800 numbers are at an all-time low. More than two-thirds of the available numbers are taken and there are no immediate plans by the FCC to introduce a new pre-fix.
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Toll free numbers enable callers to reach businesses, organizations, and non-profits without having to pay for the call. This marketing tool has been so successful that the available 1-800, 888, 877, and 866 numbers are decreasing while demand is growing at unprecedented rates.
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When the popular 800 numbers became scarce, the FCC introduced the 888 and 877 numbers in the mid-1990s and the 866 pre-fix in 2000. Available stock of toll free numbers is quickly depleting and industry insiders are awaiting the release of the 855 numbers currently reserved by the FCC. Insiders say these numbers may not be released for several years.
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Experts warn that the U.S. supply of available 1-800 numbers, dwindling for years, is now nearly depleted. Toll free numbers enable callers to reach businesses, organizations, and non-profits without having to pay for the call. This marketing tool has been so successful that the available 1-800 numbers are decreasing while demand is growing at unprecedented rates.
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Through the Department’s Office for Victims of Crime and the FBI’s Office of Victims Assistance, the Department is providing federal assistance to the New York Crime Victims Board, and on-site assistance to the Binghamton Crime Victims Assistance Center.
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According to Digicel, its revenue stream is being adversely affected because, along with other operators, it is unable to sell toll free services to corporate customers. Digicel complained that LIME has a monopoly in that segment of the market and corporate customers are “forced to use C&W/LIME’s toll free service and accept whatever prices and service standards C&W/LIME chooses”.
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Recent reports have referred to the situation as the ‘the perfect storm” meaning the shortage of numbers, the soaring demand, and the failure of the federal government to release reserved numbers have all collided to create a situation in which rationing, an embargo or even a complete depletion of 800 numbers is possible.
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Toll Free Service Management System News 