Don’t forget! Today is the day that all credit agencies must provide their customers with a toll free phone number to provide credit counseling and advice on paying down debt. Consumers, by law, will not pay for this call. It must be a toll free connection, paid for by the credit companies. Look on your next statement or on the credit company website for the number.
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A member of the Task Force recounted an anecdote the other day: He was dealing with the company that made a new product he recently purchased, There was a small problem or issue with the product. He was on the phone with the company representative, and on hold, for more than twenty minutes working out the matter. He was more than a little pleased that the company had a toll free phone number or else he would have paid for a 20-minute out-of-state phone call. In fact, he said he probably would not have called them at all, perhaps just returned the product to the store, if they had not included a toll free phone number on the package. There is no doubt that toll free helps customer service.
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Among many of the new changes to credit card services mandated by the government to help consumers manage their debt, credit card companies will be required to provide a toll free phone number for credit counseling. These toll free numbers must be printed right on the bill for easy access. Another way toll free is helping consumers.
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Advertisers will prove the effectiveness of toll free phone numbers today more than any other day of the year. Watch the Super Bowl ads and count how many include toll free numbers. You may be surprised. We won’t. We already know how well toll free helps boost brand image and customers.
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Recent studies detailed on news programs and websites indicate that consumers far prefer dealing with a live customer service representative over an automated system or email exchanges. Here is where toll free phone service can, once again, become a company’s biggest marketing advantage. With a toll free phone number and calls routed to any chosen phone line and changed when necessary, customers can always hear a friendly voice when seeking information on a business or product.
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Toll Free Service Management System News 