Man Arrested After Trying to Auction 800 Number on eBay

Growing concern about the limited stock of 800 numbers is creating an even higher demand for toll free service, a marketing tool that the FCC says is “proven” to increase business. In fact, studies show that telephone orders can increase up to 60 percent and word of mouth referrals can rise by 200 percent. With stats like that, industry insiders are not surprised by the emergence of a black market for 800 numbers.

Read more here.

Remember the Toll Free Regulations

Some people in the toll free industry would be benefitted by remembering that according to regulations enacted on April 11, 1997 by the Federal Communications Commission, toll free phone numbers cannot be sold or brokered under any conditions. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences and they are still active and enforced.

FCC Oversight

The FCC does not play a role in the assignment of new toll free numbers. Instead, they regulate the guidelines under which 1-800 numbers can be used and obtained. For instance, the FCC has declared that the hoarding and warehousing of numbers is prohibited and punishable with severe fines—recently illustrated by a citation for an $11,000 fine each day a California company continued to implement improper toll free practices. Numbers are assigned by toll free carriers (resp. orgs) and phone companies. Subscribers have the option of shopping around for the best quality and the best rates.

FCC to Require Faster Porting of Telephone Numbers

The Federal Communications Commission has voted to mandate landline phone companies to move faster when their subscribers request moving their phone number to a rival service. The commission will require companies to transfer, or “port,” landline phone numbers within one business day. Wireless numbers are typically ported within one day — in some cases within hours — and the FCC has determined that landline companies should move just as quickly.

The FCC wants procedures developed within about three months. The carriers will then have nine months to comply. Smaller carriers will get an extra six months, for a total of about a year and a half before the new rules will be set in motion.

Despite Urging FCC Will Not Release 855 Numbers

To overcome shortages of 1-800 numbers in the past, 888 and 877 were introduced in 1996 and 1998 respectively. Then, in 2000 the 866 numbers debuted. But toll free numbers have become such a valuable commodity that the stock is once again depleted. With an estimated five year wait before another new pre-fix is added, experts advise that obtaining a number immediately is essential.

Read more here.

Avoid Toll Free Phone Number Hoarding

The FCC began investigating hoarding of 800 numbers as far back as 1995, but despite the subsequent release of 888, 877, and 866 pre-fixes, the practice continues to grow along with the skyrocketing popularity of toll free service. The FCC has the 855 pre-fix reserved to alleviate the shortage but has not yet announced plans to release those numbers.

Read more here.

What Role Does the FCC Have in Toll Free Numbers?

When the popular 800 numbers became scarce, the FCC introduced the 888 and 877 numbers in the mid-1990s and the 866 pre-fix in 2000. Available stock of toll free numbers is quickly depleting and industry insiders are awaiting the release of the 855 numbers currently reserved by the FCC. Insiders say these numbers may not be released for several years.

Read more here.

The Value of a Good 1-800

The value of a 1-800 number has become a necessity for any business. Toll free numbers allow callers to reach businesses, organizations and even friends and relatives without being charged for the call. A toll free number lends credibility to any business, enhances customer service, and increases customer confidence. There are no additional installations needed for a 1-800 number and the calls can be routed to any cell phone, landline, or fax. Studies show that sales can double and word of mouth referrals can increase by as much as 200% making toll free service indispensable for business.

Read more here.

Toll Free Revenues Declined Slightly in 2007-2008

Washington, D.C. – The staff of the Federal-State Joint Board on Universal Service has released its most recent Monitoring Report on Universal Service. This report reflects information on the telephone industry filed with the Federal Communications Commission (FCC) through June 2008. This report, with a few exceptions, reflects data filed with the Federal Communications Commission (FCC) by the telephone industry for the year 2007 and prior years.

The report released earlier this year addresses the various universal service support mechanisms, which amounted to about $7 billion in 2007. In 2007, disbursements among the four categories of universal service mechanisms were: 61.6% for high-cost support; 26.0% for schools and libraries support; 11.8% for low-income support; and 0.5% for rural health care support. The report presents data in eleven categories:

1) Industry Revenues and Contributions – Total industry revenues for telecommunications services provided to end users in 2007 were about $238 billion, compared to about $237 billion in 2006. Revenues for fixed local service providers remained at about $78 billion, while wireless service providers’ revenues increased to about $117 billion, from about $110 billion, and toll service providers’ revenues decreased to about $43 billion, from about $49 billion.

2) Low-Income Support – Total low-income support increased to about $824 million in 2007, from about $808 million in 2006.

3) High-Cost Support – In 2007, total high-cost support amounted to about $4.3 billion, an increase from about $4.1 billion in 2006. This increase is due to support to competitive carriers (CETCs) increasing from $1.0 billion in 2006 to $1.2 billion in 2007.

4) Schools and Libraries Support – Schools and libraries support disbursements in 2007 increased to $1.8 billion from $1.7 billion in 2006.

5) Rural Health Care Support – Rural health care support disbursements decreased to $37 million in 2007 from $41 million in 2006.

6) Subscribership and Penetration – According to the Current Population Survey, the percentage of households subscribing to telephone service increased to an average of 94.8% in 2007, from 93.6% in 2006.

7) Rates and Price Indices – The price index of overall telephone rates increased 2.1% in 2007, compared to the general rate of inflation of 4.1% for all goods and services.

8) Network Usage – Interstate toll usage for customers of incumbent local exchange carriers declined to 349 billion minutes in 2007, from 379 billion minutes in 2006.

9) Quality of Service – The data show noticeable differences in the quality of service among carriers. For example, complaints per million residential access lines in 2007 ranged from 6 to 909 for different carriers.

10) Infrastructure – The total number of access lines in service for the mandatory price-cap carriers (the regional Bell operating companies) declined to about 109 million in 2007, from about 118 million in 2006. On the other hand, measures of their fiber transmission generally grew in 2007.

11) Revenues, Expenses and Investment – For the larger local exchange carriers in 2007, 60% percent of net income was interstate, 37% of revenues was interstate, and 33% of expenses was interstate.

A monitoring program was established in the mid‑1980’s, at the recommendation of the Separations Joint Board, to track trends related to universal service and related matters. Since then, Joint Board staffs have prepared Monitoring Reports at least once a year ‑‑ a compendium of hundreds of pages of statistical data on subscribership and penetration, loop costs, separations factors, universal service fund payments, etc. The report is unique in that it is the only document that includes information on every incumbent local telephone company in the nation. In 1998 the publication of this report was moved from the Separations Joint Board staff to the Universal Service Joint Board staff. This is the twelfth Monitoring Report from the Universal Service Joint Board staff.

The full text of this document is available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portals II, 445 12th Street, SW, Room CY-A257, Washington, DC 20554. This document may also be purchased from the Commission’s duplicating contractor, Best Copy and Printing, Inc., Portals II, 445 12th Street, SW, Room CY-B402, Washington, DC 20554, telephone 202-488-5300 or 1-800-378-3160, facsimile 202-488-5563, TTY 202-488-5562, or via e-mail at . The report may also be downloaded from the Wireline Competition Bureau Statistical Reports Internet site, which can be reached at . It is available in both page image (.pdf) format and in a compressed (.zip) format, which, when unzipped yields text and spreadsheet files.

-FCC-

Wireline Competition Bureau contact: Alexander Belinfante at (202) 418-0944; TTY (202) 418-0484.

CC Docket No. 98-202

Regulators Control Toll Free Use

After a recent blog post on regulation, a reader requested an example of how regulators have controlled the improper use of toll free numbers. Here’s one: In 2005, the FCC yanked control of 1-800-RED-CROSS from a private California business owner who was leasing the use of the number to local chapters of the Red Cross. When the charity filed a formal complaint, the FCC determined that the brokering was illegal and handed over control of the number to the non-profit.