Popularity of Toll Free 866 Numbers is Increasing

Toll free 866 numbers are rising in popularity and fast becoming one of the most requested toll free numbers.
866 numbers are the newest toll free numbers, released by the Federal Communications Commission in 2000 to address the shortage of 800, 888, and 877 numbers. Once consumers began to recognize the 866 pre-fix as toll free, the value of 866 soared.

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Toll Free Numbers for Home Usage Now Commonplace

A new trend in the use of 800 numbers is drastically increasing the number of subscribers to toll free service. The new users? Families.

Personal use of toll free phone service has skyrocketed in the past five years. Adults are now routinely providing elderly parents on a fixed income with an 800 number. Parents are hooking their kids up with toll free service so they can keep in constant communication. And experts say this trend is not a passing fancy. Toll free service for personal use is here to stay.

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FCC, Regulators of Toll Free Numbers

FCC’s rules designate the criteria for determining the status of each toll-free number, and prohibit “warehousing” and “hoarding” of toll-free numbers. However, the FCC does not oversee the assignment of toll-free numbers and does not have direct access to the toll-free number database maintained by the 800 Services Management System (SMS/800).

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The T.A.C. Breaks Down CALEA in Detail

Communications Assistance for Law Enforcement Act (CALEA)

Assistance capability requirements for wireline, cellular, and PCS telecommunications carriers

1. (a) Definitions.
1. Call identifying information. Call identifying information means dialing or signaling information that identifies the origin, direction, destination, or termination of each communication generated or received by a subscriber by means of any equipment, facility, or service of a telecommunications carrier. Call identifying information is “reasonably available” to a carrier if it is present at an intercept access point and can be made available without the carrier being unduly burdened with network modifications.
2. Collection function. The location where lawfully authorized intercepted communications and call-identifying information is collected by a law enforcement agency (LEA).
3. Content of subject-initiated conference calls. Capability that permits a LEA to monitor the content of conversations by all parties connected via a conference call when the facilities under surveillance maintain a circuit connection to the call.
4. Destination. A party or place to which a call is being made (e.g., the called party).
5. Dialed digit extraction. Capability that permits a LEA to receive on the call data channel a digits dialed by a subject after a call is connected to another carrier’s service for processing and routing.
6. Direction. A party or place to which a call is re-directed or the party or place from which it came, either incoming or outgoing (e.g., a redirected-to party or redirected-from party).
7. IAP. Intercept access point is a point within a carrier’s system where some of the communications or call-identifying information of an intercept subject’s equipment, facilities, and services are accessed.
8. In-band and out-of-band signaling. Capability that permits a LEA to be informed when a network message that provides call identifying information (e.g., ringing, busy, call waiting signal, message light) is generated or sent by the IAP switch to a subject using the facilities under surveillance. Excludes signals generated by customer premises equipment when no network signal is generated.
9. J-STD-025. The standard, including the latest version, developed by the Telecommunications Industry Association (TIA) and the Alliance for Telecommunications Industry Solutions (ATIS) for wireline, cellular, and broadband PCS carriers. This standard defines services and features to support lawfully authorized electronic surveillance, and specifies interfaces necessary to deliver intercepted communications and call-identifying information to a LEA. Subsequently, TIA and ATIS published J-STD-025-A and J-STD-025-B.
10. Origin. A party initiating a call (e.g., a calling party), or a place from which a call is initiated.
11. Party hold, join, drop on conference calls. Capability that permits a LEA to identify the parties to a conference call conversation at all times.
12. Subject-initiated dialing and signaling information. Capability that permits a LEA to be informed when a subject using the facilities under surveillance uses services that provide call identifying information, such as call forwarding, call waiting, call hold, and three-way calling. Excludes signals generated by customer premises equipment when no network signal is generated.
13. Termination. A party or place at the end of a communication path (e.g. the called or call-receiving party, or the switch of a party that has placed another party on hold).
14. Timing information. Capability that permits a LEA to associate call-identifying information with the content of a call. A call-identifying message must be sent from the carrier’s IAP to the LEA’s Collection Function within eight seconds of receipt of that message by the IAP at least 95% of the time, and with the call event time-stamped to an accuracy of at least 200 milliseconds.

1. In addition to the requirements in section 1.20006, wireline, cellular, and PCS telecommunications carriers shall provide to a LEA the assistance capability requirements regarding wire and electronic communications and call identifying information covered by J-STD-025 (current version), and, subject to the definitions in this section, may satisfy these requirements by complying with J-STD-025 (current version), or by another means of their own choosing. These carriers also shall provide to a LEA the following capabilities:
1. Content of subject-initiated conference calls;
2. Party hold, join, drop on conference calls;
3. Subject-initiated dialing and signaling information;
4. In-band and out-of-band signaling;
5. Timing information;
6. Dialed digit extraction, with a toggle feature that can activate/deactivate this capability

866 Numbers See Increase in Popularity

866 numbers are the newest toll free numbers, released by the Federal Communications Commission in 2000 to address the shortage of 800, 888, and 877 numbers. Once consumers began to recognize the 866 pre-fix as toll free, the value of 866 soared. Recent studies indicate that 9 out of 10 consumers recognize 866 as a toll free number. The 866 numbers are more popular then ever before, increasing in demand every day.

But insiders warn that just like 800, 888, and 877, the 866 numbers are in short supply. A nationwide demand for toll free service has caused supplies of the limited available phone numbers to plummet.

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Toll Free Numbers Finding a Place in the Home

The popularity of 1-800 numbers is surpassing that of local phone numbers at rates exceeding industry expectations.

Toll free service has increased at such a fast pace that the supply of available 1-800 numbers is at an all-time low. According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. With no plans for the addition of new numbers, the existing supply is quickly depleting.

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Toll Free Service Preferred Over Standard Land Lines

According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. With no plans for the addition of new numbers, the existing supply is quickly depleting.

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number see increases in sales, word of mouth referrals and a decrease in product returns. Standard local phone service does not provide any of these advantages.

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Embargo May Be Enacted to Prevent Black Market Dealings

With available 800, 888, 877, and 866 numbers at all all-time low, insiders fear the numbers will run completely dry, hurting business and creating an out-of-control black market.

Experts say that consumers recognize that many of the advantages of 1-800 numbers outweigh standard local phone service. Toll free service is becoming increasingly common with parents wishing to keep in close contact with children and teens. Businesses with a 1-800 number can see almost instant increases in sales, word of mouth referrals, and a decrease in product returns and the FCC reports that toll free service is a “proven” marketing tool.

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Information on the Communications Assistance for Law Enforcement Act (CALEA)

In 1994 as a means of keeping up with emerging digital technology, the United States Congress approved the Communications for Law Enforcement Act (CALEA). The regulations were intended to preserve a wiretapping law put in place in 1968 and allow wiretapping over digital phone networks.

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What Part Does the FCC Play in Regulating Toll Free Phone Numbers?

The Federal Communications Commission (FCC) regulates the use of toll-free numbers and establishes rules on how they can be obtained and used.

Launched in 1967 by AT&T, 800 numbers came under the purview of the FCC in the 1980s when the phone service monopoly broke apart. In 1991, the FCC required that toll-free numbers be portable, meaning that a toll-free number subscriber can “port” his or her number to a new provider when changing toll-free number service providers.

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