Telecom Experts See Delays in Service if Rationing is Implemented

The rationing of toll free numbers could a tighter squeeze on U.S. businesses, already in trouble with a shaky economy. Toll free service is essential for new companies, start-ups and any business trying to get a competitive edge. Insiders are concerned that if the existing available 800 numbers are rationed, some businesses could be doomed.

The severe shortage of 800, 888, 877, and 866 numbers already has the toll free service industry feeling uneasy. Now that rumors are circulating that rationing of numbers is about to begin, experts say anyone who wants to obtain a toll free number had better act now.

Read more here.

What Exactly Does “Porting” a Toll Free Number Mean?

In 1991, the Federal Communications Commission enacted a regulation that made 1-800 numbers ‘portable’—this simply means the number can be moved from carrier to carrier. (This is referred to as “porting” the number.) The idea was that subscribers should never have to worry about losing control of their preferred phone number if they switch carriers and they should never be locked into inferior phone service.

T.A.C. Update on Reintroduced Rationing Bill

Growing concern about the limited stock of 800 numbers is creating an even higher demand. The FCC cites toll free service as a “proven” marketing tool for increasing and sustaining business. In fact, studies show that telephone orders can increase up to 60 percent and word of mouth referrals can rise by 200 percent. American adults report that they make an average of 60 toll free calls per year.

FCC Supports Fair Distribution of Toll Free Numbers

In March 1998, the FCC ordered the fair distribution of vanity toll free numbers. The Commission concluded that assigning vanity numbers would be on a first-come, first-served basis to ensure fair allocation of numbers. The FCC decided that “a first-come, first-served process is also the most efficient method for assigning toll free numbers because it is the most easily administered and least expensive way to allocate numbers.” The FCC also announced that the the first-come, first-served system avoids disputes among subscribers over who is entitled to a particular number

Toll Free Customer Support Expected

American consumers expect a toll free call. Those of us in the telecommunications industry know that if company does not offer 1-800 numbers to assist customers with tech support or payment assistance, it may not succeed.
Toll free phone service has become such a staple of retail and service companies that they are now expected by most customers. Without toll free, many companies are at risk.

Ownership of a Toll Free Number is the Best Way to Go

Toll Free clients should be advised that they could be unpleasantly surprised down the road if they rent or lease a toll free phone number. Ownership is generally better and far less risky as there can be no surprise loss of a valued number due to canceled service.

Consumers Rely on 800 Support Lines

American consumers expect a toll free call. Those of us in the telecommunications industry know that if company does not offer 1-800 numbers to assist customers with tech support or payment assistance, it may not succeed.
Toll free phone service has become such a staple of retail and service companies that they are now expected by most customers. Without toll free, many companies are at risk.

855 Numbers Delayed Until October 9

As it often happens, the FCC has delayed the release of the new 855 phone numbers to October 9. We expected the new numbers on october 2. We will keep you posted so you are ready to get custom 855 numbers as soon as they are available.

Telecom Insiders Warn of Possible Embargo

Telecommunications industry sources now say an unthinkable embargo on new toll free phone service in the United States is a real possibility within the next year. Facing a severe shortage of available 800-numbers, a skyrocketing demand for toll free service and an emerging black market for 800 numbers, insiders say officials feel they are left with no choice but to impose an embargo.

Read more here.

FCC May Empose Embargo to Counteract Toll Free Black Market

Business owners who wait much longer to obtain a number might find themselves out of luck. In a competitive market, a toll free number is a valuable commodity for every business.

The Federal Communications Commission (FCC) has a stockpile of new 855 numbers reserved to address the shortage but these numbers are not expected to be released anytime soon. With available 800, 888, 877, and 866 numbers at all all-time low, insiders fear the numbers will run completely dry, hurting business and creating an out-of-control black market.

Read more here.