Officials Discuss Shortages, No Solutions Yet

The debate about toll free phone service continues. There has been a lot of discussion about concerns that the supply of available 1-800 numbers is nearly exhausted. There have not been any new toll free numbers introduced in the past nine years and an estimated 8,000 numbers or so are assigned each day. With demand high and supplies low telecommunications leaders are worried that this will create a real economic problem for United States businesses. Others argue that the problem is not too bad, yet. The debate continues.

T.A.C. Discusses Shortages

During a recent discussion with members of the Tollfree Advisory Committee, it was agreed that if the database of toll free numbers isn’t beefed up soon, the finite supply of toll free numbers could run out. Last year, a plea for the deactivation of unused 800 numbers resulted in a temporary surge of numbers returned to the main database. But despite these mass replacements, the supply of available toll free numbers continues to dwindle as thousands of subscribers register for a toll free number each day. It’s time for some action.

Scarcity of Toll Free Numbers Causes Boom in Black Market

As with any commodity in high demand, a black market for toll free numbers is growing. And we here that regulators are scrambling to control the illegal sales of valuable 800 numbers. With toll free service soaring in popularity while finite supplies of available numbers drop, attempts to illegally buy and sell choice numbers on the black market is increasing.

According to regulations enacted in 1997 by FCC, toll free phone numbers cannot be sold or brokered. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences. The FCC reports that anyone caught attempting to sell or broker an 800 number faces significant fines.

Concern Grows as Stock Diminishes

Is concern growing about the diminishing stock of 800 numbers? It appears to be. Higher demand for toll free service, especially in this economy, is depleting stocks of good numbers. Studies show that telephone orders can increase up to 60 percent and word of mouth referrals can rise by 200 percent if a toll free number is advertised. These types of statistics bring in thousands of new toll free subscribers every day. And these subscribers want access to a good supply of available numbers.

FCC is Final Word in Toll Free Service

The FCC does not play a role in the assignment of new toll free numbers. Instead, they regulate the guidelines under which 1-800 numbers can be used and obtained. For instance, the FCC has declared that the hoarding and warehousing of numbers is prohibited and punishable with severe fines—recently illustrated by a citation for an $11,000 fine each day a California company continued to implement improper toll free practices. Numbers are assigned by toll free carriers (resp. orgs) and phone companies. Subscribers have the option of shopping around for the best quality and the best rates.

Relieve Demand By Retiring Unused Numbers

With the availability of new 1-800 numbers rapidly declining as demand for toll free service skyrockets, industry insiders are urging the owners of unused toll free numbers to release them back into the system.

Read more here.

A Little About Us

We appreciate our growing readership and feedback on our SMSGOV blog. occasionally we get an inquiry about what SMSGOV is so here are some details: SMSGOV.com is home to the Toll Free Advisory Committee (TAC). The Toll Free Advisory Committee (TAC) is a self regulated association of telecom companies. We work as an external layer within the toll free industry. We aggregate news and information involving Responsible Organizations and regulatory agencies including the Federal Communication Commission (FCC) and the Service Management System (SMS800.)
We provide a public resource on the topics of telecom and 800 numbers that are accessible to the general public.

You Could Miss Out While Waiting to Establish Toll Free Service

With the supply continuing to drop while demand increased, 866 numbers were added in the year 2000. Eight years later, supplies are now at all all-time low.

A plea for unused numbers to be released offered a brief reprieve earlier this year. But within weeks, the supply dropped again as thousands of new subscribers invested in toll free service each and every day.

Toll free service has become a staple for businesses, organizations, and not-for-profits. According to reports, 98% of Americans use toll free numbers regularly. Businesses can see increases of as much as 600 percent if an advertisement includes a 1-800 number.

Read more here.

Car Dealerships Profit By Utilizing Toll Free

From Dealer Marketing Magazine: Times have changed and finding the perfect and available toll-free phone number to use in your advertising campaigns is a challenge. Sure, you can get any numeric toll-free from your phone company, but who wants that? You want something unique and, in today’s economic environment, you need something unique to brand your dealership, bring in more leads, and stand out from your competition.

Experts Urge Government to Release New Toll Free Numbers

A reminder of the need for new toll free area codes: more than two-thirds of the available supply of 800, 888, 877, and 866 numbers are taken and millions of new subscribers are registering every year. Business owners who wait much longer to obtain a number might find themselves out of luck. In a competitive market, a toll free number is a valuable commodity for every business. To manage fair distribution of the numbers remaining, federal agencies have cracked down on the illegal sale of 800 numbers and the hoarding, or stockpiling, of numbers and this is helping somewhat. The real solution, many say, is the release of reserved toll free numbers.