Toll Free For Business

Many news reports on how to succeed in the business world during a recession are providing advice that we here in the telecommunications industry have long known—that the value of a 1-800 number cannot be underestimated. A toll free number lends credibility to any business, enhances customer service, and increases customer confidence. Studies show that sales can double and word of mouth referrals can increase by as much as 200% making toll free service indispensible for all types of business.

Scarcity Causes Concern

An unprecedented decrease in the availability of 1-800 numbers in 2008 has telecommunications experts concerned about the depletion of quality available numbers within the toll free sector. Recently, a member of the Tollfree Advisory Committee at SMSGOV.com said this scarcity of really good numbers is causing a rush to get new toll free numbers. Toll free phone numbers are considered one of the best marketing tools, particular during recessionary financial times.

Crime Victims Protected Through Toll Free Number

Crime victims now have more access to information about the custody status of their offenders thanks to a new toll free service provided by the Lafayette Parish Sheriff’s Office in Louisiana. Citizens can call the LAVNS’ toll-free hot line at 866-LAVNS-4-U to find out if their offender is in jail. They also can register to be notified when that offender is released or if that offender escapes. The victim will receive notification calls regarding the status every half-hour for 48 hours.

Through the Department’s Office for Victims of Crime and the FBI’s Office of Victims Assistance, the Department is providing federal assistance to the New York Crime Victims Board, and on-site assistance to the Binghamton Crime Victims Assistance Center.

Read more here.

Monopoly Claims Discourage Sales

According to Digicel, its revenue stream is being adversely affected because, along with other operators, it is unable to sell toll free services to corporate customers. Digicel complained that LIME has a monopoly in that segment of the market and corporate customers are “forced to use C&W/LIME’s toll free service and accept whatever prices and service standards C&W/LIME chooses”.

Read more here.

Retired Toll Free Numbers

When an 800 number is disconnected, it goes into what is referred to as the aging process. After several months, it becomes available for use on the 800 Service Management System (SMS/800) database and is up for grabs. The good retired numbers go fast. But the overall percentage of retired numbers is quite low because toll free service is so effective and profitable that businesses, organizations, and non-profits who secure a 1-800 number tend to hold onto it. Even those who take a break from their businesses often hang onto their numbers indefinitely. It costs so little to keep a toll free number that they decide to retain their favored phone number for future use.

Toll Free Number Aims to Curb Underage Drinking

Randy Yank knows his daughters Megan and Lindsey are faced with temptation each day, especially when it comes to alcohol.

“I’m shocked at some of the things I hear. I wasn’t perfect or anything, but it’s a lot worse now than it ever was when I was in High School,” said Yank.

Read more here.

1-800 Number Offer Vets Services This Holiday Weekend

This week of July Fourth, veterans’ groups nationwide typically receive twice the number of inquiries and requests for help than at other times of the year. usual. There are numerous veterans advocacy services available through 1-800 phone number inquiries. There are several dozen toll free numbers listed exclusively for organizations and agencies offering some type of service for U.S. veterans. (866-VETS-NJ4U and 800-273-TALK are two examples.)

Toll Free Shortage May Result in Blockage of New Requests

Recent reports have referred to the situation as the ‘the perfect storm” meaning the shortage of numbers, the soaring demand, and the failure of the federal government to release reserved numbers have all collided to create a situation in which rationing, an embargo or even a complete depletion of 800 numbers is possible.

Read more here.

Toll Free Hoarding

The FCC began investigating hoarding of 800 numbers as far back as 1995, but despite the subsequent release of 888, 877, and 866 pre-fixes, the practice continues to grow along with the skyrocketing popularity of toll free service. Hoarding by individual subscribers is lillegal. A subscriber may not acquire more toll-free numbers than they intend to use. By FCC definition, “hoarding” also includes “brokering” toll-free numbers for a fee.