Improper Sales of Toll Free Numbers on the Rise

The reported increase in attempts to profit from the illegal sales of 800, 888, 877, and 866 numbers are partly in response to rapidly dwindling supplies of quality toll free numbers. Experts advise anyone interested in obtaining an 800 number should legally obtain a toll free number through a reliable toll free service provider to avoid hefty fines and/or losing their established phone numbers.

Chain Stores Boost Sales with Toll Free Ordering

Economic stress in late 2008 and 2009 has led to the closings of thousands of retail stores. Nonetheless, many of these companies have stayed profitable through phone and web sales. The majority of sales from catalog and websites are still made through toll free phone calls. And these days, large chain stores like WalMart and Target offer shoppers the convenience of buying over the phone (800-966-6546 WalMart; 800-440-0680, Target). Toll free has helped many retail companies, large and small, stay afloat during this recession.

Connecticut’s BBB Provides Toll Free Number for Consumers

As the bad economy and the failing auto industry drives consumers to buy used vehicles instead of new, the Connecticut Better Business Bureau is promoting a toll free service to help consumers find good deals on used cars.
Some of the information discussed on the toll free hotline are the age of the car, safety issues, how long the consumer intends to keep it, features, and anticipated maintenance expenses. The National Highway Safety Administration (NHTSA) toll-free hotline is 800-424-9393.

Studies Show VoIP Service Lacks Quality, Reliability

Recent reports about difficulties with broadband (VoIP) phone service is are no surprise to many of us in the telecommunications industry. Unlike fiber optic service, VoIP service may be lost during power outages. Connections to faxes are often problematic as are calls for emergency services. VoIP users may also find that some calls wont connect to the other party. And recent news reports mentioned concerns about connecting with 911 emergency services. Until these glitches are fixed, fiber optics is considered a superior option, particularly for toll free phone service.

Telecoms and Carriers Subject to CALEA

As for the Communications Assistance For Law Enforcement Act, virtually all common carriers and telecommunications companies are subject to the regulations under CALEA. This means all telephone communications can be monitored as part of legal, warranted, surveillance by law enforcement agencies. However, fiber optic communications are a possible exception for some wiretapping purposes because detecting transmission through the fiber optic cables is very difficult.

Meeting The Growing Demand–Temporarily.

It is interesting that toll free phone service in recent years is surpassing standard in popularity with businesses.The popularity of 1-800 numbers is exceeding industry expectations. Toll free phone service has increased at such a fast pace that the supply of available 1-800 numbers is at an all-time low. According to the Federal Communications Commission 1-800, 888, 877 and 866 numbers are increasingly popular for businesses and for personal use. But the new 855 numbers, when introduced, should meet the growing demand–temporarily.

VoIP Phone Lines Problematic With 911

The Timesunion.com has reported troubles with broadband phone service and 911. Phone service over the Internet can cause problems for callers trying to reach 911 that traditional phone lines (and fiber optic technology) don’t have. Emergency assistance professionals are advising callers whose home phone line is the Internet to manually check to see that the 911 system knows where to find them.

Marketing Advice is Very Important

When advising our toll free customers, it is important that we steer them toward selecting a number that suits their company image and one that can be easily recalled by their consumers and clients. We also must take the time to remind them to always include their 800 numbers on your business cards, brochures, website, and to advertise the number liberally. Our advice as telecommunications experts is invaluable to business owners using toll free as a marketing strategy.

FCC Asserts Itself

The FCC has been clamping down on violations of Section 251 (e) of the Communications Act of 1934, which prohibits the warehousing and hoarding of numbers. To ensure that toll free numbers are distributed in a fair and equitable way, the FCC is taking a close look at suspect activity. Recently they threatened an $11,000 daily fine to the owners of a California company for improper toll free use. This followed a string of unrelated instances, including at least one owner’s attempt to sell his numbers on eBay.

Discussions Focus On Supply Issues

The debate about toll free phone service continues. There has been a lot of discussion about concerns that the supply of available 1-800 numbers is nearly exhausted. There have not been any new toll free numbers introduced in the past nine years and an estimated 8,000 numbers or so are assigned each day. With demand high and supplies low telecommunications leaders are worried that this will create a real economic problem for United States businesses. Others argue that the problem is not too bad, yet. The debate continues.