New Level Of Customer Service Using Secondary Toll Free Number

Of course, the hospitality industry has used toll free phone numbers as a major part of their marketing programs for decades. But now, some have taken it to a new level with a secondary number fro preferred customers. Starting this week, The Ritz-Carlton Hotel Company, L.L.C. will introduce its highly-anticipated luxury frequent guest stay program. Creation of The Ritz-Carlton Rewards is based on strong customer feedback and demand for a world-class loyalty program that recognizes its members. Membership will be complimentary and guests are invited to enroll by calling toll free at 1.800.241.3333, or, by contacting The Ritz-Carlton Rewards Guest Services at 1.866.922.6882. This is another creative way businesses are sidestepping the competition using toll free.

Comcast Vs. Verizon

Last year Verizon Communications Inc. told Comcast Corp. that its Verizon-bashing “Don’t Fall for FiOS” advertisements are false and asked the cable giant to fix them in a “cease and desist” letter. Among other advertising claims, Comcast says that a comparable triple-play bundle of TV, phone and Internet service from Verizon can cost $400 more a year, after promotions expire, than one from Comcast. The case was eventually settled however, Comcast still faces heightened competition from Verizon and AT&T Inc., which are investing billions of dollars into new equipment to deliver TV and Internet along with their phone service in Comcast’s core markets. Verizon or AT&T compete in about 25 percent of Comcast’s franchise areas.

What Toll Free Provider Has the Best Service?

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