Small Companies Adopt New Business Model

A recent article in the Times brought to light the new trend toward mobile offices replacing the traditional office space. Professionals and salespersons are ditching their expensive office space and running their business from their cars. With a laptop, cell phone and a toll free number, they can travel anywhere and stay in touch with clients. No rent, no utility bill. Everything they need is in their vehicle and with a toll free number, customers and clients can reach them anywhere at any time. When they go home, the whole office goes inside with them.

Carriers Need To Notify/Educate About Toll Free Transfers

It is important to keep in mind that when subscribers transfer a toll free phone number from one carrier to another there should be no–or very limited–interruption in service. Carriers need to make sure subscribers understand that in most instances service can be transferred without any down time. If working with quality companies, the subscriber should fine the transfer to be seamless. The bulk of the work is completed before the new phone company forwards a transfer request and this process should take just a few days. To educate the consumer, toll free providers should discuss the transfer process with potential subscribers who may be suffering with poor quality toll free service because they fear costly interruptions if they transfer.

866 Numbers See Increase in Popularity

866 numbers are the newest toll free numbers, released by the Federal Communications Commission in 2000 to address the shortage of 800, 888, and 877 numbers. Once consumers began to recognize the 866 pre-fix as toll free, the value of 866 soared. Recent studies indicate that 9 out of 10 consumers recognize 866 as a toll free number. The 866 numbers are more popular then ever before, increasing in demand every day.

But insiders warn that just like 800, 888, and 877, the 866 numbers are in short supply. A nationwide demand for toll free service has caused supplies of the limited available phone numbers to plummet.

Read more here.

Don’t Forget The Regulations

Some people in the toll free industry would be benefited by remembering that according to regulations enacted on April 11, 1997 by the Federal Communications Commission, toll free phone numbers cannot be sold or brokered under any conditions. These rules were approved after the FCC fielded numerous complaints about price gouging for catchy vanity numbers and popular numeric sequences and they are still active and enforced.

Match Domain With An 855 Toll Free Number

Countless business owners have wanted to match their domain name to a toll free phone number but the match for 800, 888, 877 or 866 were already taken. But that wont be a problem soon for those who prepare because when the 855 area code numbers are allowed into the system, a whole slew of new custom numbers will become available. The 855 area codes should be released soon and now is the time for subscribers to prepare the perfect custom phone number. When the 855’s are ready, they will be registered quickly so the time to prepare is now.

FCC Fines Man For Attempting To Sell 800 Number

The owner of a valuable 800 toll free number who attempted to illegally sell the number to an undercover agent faces stiff fines according to regulations set by the Federal Communications Commission.

By law, phone numbers cannot be sold or brokered. In 1997, the FCC made the sale of 800 numbers illegal. Because of the short supply of available numbers, complaints were pouring in at that time that price gouging for the popular numbers was becoming a common practice. The FCC acted quickly, prohibiting sales.

Read more here.

Chain Stores Boost Sales with Toll Free Ordering

Economic stress in late 2008 and 2009 has led to the closings of thousands of retail stores. Nonetheless, many of these companies have stayed profitable through phone and web sales. The majority of sales from catalog and websites are still made through toll free phone calls. And these days, large chain stores like WalMart and Target offer shoppers the convenience of buying over the phone (800-966-6546 WalMart; 800-440-0680, Target). Toll free has helped many retail companies, large and small, stay afloat during this recession.

Connecticut’s BBB Provides Toll Free Number for Consumers

As the bad economy and the failing auto industry drives consumers to buy used vehicles instead of new, the Connecticut Better Business Bureau is promoting a toll free service to help consumers find good deals on used cars.
Some of the information discussed on the toll free hotline are the age of the car, safety issues, how long the consumer intends to keep it, features, and anticipated maintenance expenses. The National Highway Safety Administration (NHTSA) toll-free hotline is 800-424-9393.

Studies Show VoIP Service Lacks Quality, Reliability

Recent reports about difficulties with broadband (VoIP) phone service is are no surprise to many of us in the telecommunications industry. Unlike fiber optic service, VoIP service may be lost during power outages. Connections to faxes are often problematic as are calls for emergency services. VoIP users may also find that some calls wont connect to the other party. And recent news reports mentioned concerns about connecting with 911 emergency services. Until these glitches are fixed, fiber optics is considered a superior option, particularly for toll free phone service.

End of Phone Books in Florida?

Florida this week gave Verizon permission to stop delivering white pages to residential customers for 24 months. The State’s Public Service Commission’s decision follows a similar ruling granted for AT&T in 2009. The two years will allow time to gauge the public’s reaction to ceasing delivery of phone books. We have seen so many vast changes in the telecommunications industry in the past decade. And this decision reflects another major change.