The application process consists of three main steps:
1. Fill out and submit the 10 page Service Establishment Form.
2. Send your deposit to the SMS800 Help Desk. (about $4000)
3. Study for and pass the certification test
You can begin the application process by clicking here.
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Recently, insiders say 877 has become a popular choice for small and medium-size businesses. Small business owners’ need reliable marketing tools to increase the flow of new and repeat business and compete with bigger, sustained companies. Toll free numbers instantly win customer confidence, lend give small businesses legitimacy, and increase sales. Reports indicate that a toll free number listed in an ad can increase response by 600 percent and word of mouth referrals rise by 200 percent. With 98 percent of American adults regularly using toll free numbers, businesses securing an 800 number gain a strong competitive edge.
Read more here.
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There has been an influx of complaints recently in 2010 against non approved service providers regarding FRAUD, SCAMS, and Billing Disputes. 
Do NOT attempt to acquire toll free service from a company or individual that is NOT a certified service provider. View list to the right of your screen or look for the SMS Authorized Seal.
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Why is a custom toll free phone number right for most businesses? Customers who make transactions over the phone tend to order more merchandise than by internet or mail. Customer returns tend to decrease dramatically (up to 50%) if customer support is provided over the phone. An response rates soar when advertisements include a toll free number. I
Studies show that customers equate toll free numbers with high quality services and products. Any company with a quality toll free number–especially a vanity number that matches their brand, name or image–sends the message that their products and services are of superior quality to those of a competitor.
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Talks on capitial hill today turned to the forecast that the United States’ Biggest 3 telecommunications companies (AT&T, VERIZON, and SPRINT) may be requesting an economic bailout as early as December 15th 2010. Read up on the bailout here.
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When an 800 number is disconnected, it eventually becomes available on the 800 Service Management System, (SMS/800) database. These retired numbers are in great demand and the competition to secure released numbers is fierce.
Read more here.
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A member of the Task Force recounted an anecdote the other day: He was dealing with the company that made a new product he recently purchased, There was a small problem or issue with the product. He was on the phone with the company representative, and on hold, for more than twenty minutes working out the matter. He was more than a little pleased that the company had a toll free phone number or else he would have paid for a 20-minute out-of-state phone call. In fact, he said he probably would not have called them at all, perhaps just returned the product to the store, if they had not included a toll free phone number on the package. There is no doubt that toll free helps customer service.
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Toll free service has become a staple for businesses, organizations, and not-for-profits. According to reports, 98% of Americans use toll free numbers regularly. Businesses can see increases of as much as 600 percent if an advertisement includes a 1-800 number. Toll free numbers increase market reach, enhance customer confidence, establish recognition of brand image, and sustain businesses during times of a weak economy.
Read more here.
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Industry insiders say the soaring popularity of toll free service combined with the failure of the Federal Communications Commission (FCC) to release additional numbers have created a tight supply of 800 numbers in heavy demand. Read more here.
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If the current trend continues, tens of thousands of toll free phone numbers will become unavailable this week. How many remain available? That figure is a moving target. But suffice it to say that there are not nearly enough good toll free numbers to last for very much longer. In a few short years, at this rate, we could be entirely out of toll free phone numbers…and the last few will not exactly be the cream of the crop numbers. With the release of new 855 area code toll free numbers, the problem of the low supply would be eased. Subscribers would be able to get new custom numbers that fit there needs and there would be less compromise. We hope the new 855 numbers are released soon, before the supply gets much lower. With tens of thousands of numbers being taken each week, they are going fast.
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Toll Free Service Management System News 